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Work experience

Aug 2013Present

Software Engineer

Newtok Technologies Pvt Ltd Cochin
Software Engineer Leading team of 4, responsible for 100% uptime for Bellnok pbx System-A Unified Communication & Telephony Software Suite developed by Newtok. Implementaion and Testing of FreePBX, Elastix and Other Open Source softwares for developement of new product Reasearch and Developement of Embedded Devices possibilites to implement Open Source UC. Customization of Centos for building a new IP-PBX ISO. Responsible for packge management and building new RPMs of pbx-modules Responsible for competence & skills transfer among team members & escalation SPOC for customer support team Manging office infra and providing working environment to team for Product development. Helping Business teams in Pre-Sales-Proposals, Solution Engineering, POC for prospects.
Mar 2011Jul 2013

Software Developer

Towards Vision Technologies Pvt Ltd
Software Developer Gurgaon Responsible for perl based IVR development. Configuration, Implementation, and Troubleshooting of Call Servers & Asterisk Telephony systems. Interacting with clients to understand their requirement for setup/upgrading“ Czentrix”. Part of R&D team and taken part in developing IPPBX system. Handled L3 issues escalated to development team. Handling internal communications, client tickets/issues & assistance to onsite resources.
Aug 2009Feb 2011

Linux Administrator

Newtok Technologies Pvt Ltd Cochin
Linux Administrator Serve as the primary systems administrator for Linux servers and services. Monitor system performance and utilization Install, configure, and document new servers and applications Manage fileserver utilization(shared folders, quotas, etc.) Manage backup process and perform data recoveries as needed. Work with the Systems Team in developing System Administration Policies and Systems Team long-range planning. Design, develop, document, troubleshoot, and maintain programs for systems and applications in support for the company business and cliet business. Work with the staff to provide documentation and handouts for the programs and services available through IT. Provide consulting services to the developers to help newideas for innovative projects involving technology-based productivity tools, including recommendations of appropriate hardware and software. Industry Exposure Bellnok Communication System Bellnok IP-PBX is a complete telephony system with all PBX functionalities. The VOIP solution is managed by an Asterisk based system that provides telephone calls over a data network. Both calls and data are handled on single network. The traditional enterprise phone system can be replaced with this IP-PBX or this can be integrated with the existing phone system to work together. The solution allows to connect the internal extension users to an external network like PSTN with TDM or VOIP telephony networks. The system is interoperable with most of the third party gateways, telephony equipment and phones.