Download PDF

Work experience

Aug 2009Present

Coordinator, Airport Operations Response Centre

Ottawa International Airport Authority

Providing aircraft gating & parking management; the AORC is considered first point of contact for all non-emergency requests / incidents relating to: passenger processing IT systems, common use telecommunication systems, baggage handling systems, facility maintenance including cleaning, mechanical and electrical, parking/ground transportation and airside.The AORC assists in the coordination of on-site third party work along with Airport Duty Manager & Security Operations Centre – ensuring no or minimal disruption to the operation, while maintaining the high level of safety expectation.

Aug 2011Present

Coordinator, Resource

Greater Toronto Airports Authority

<!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} </style> <![endif]-->Providing resource allocation of counters, baggage laterals/carousels and gates to airlines; ensure accuracy of Flight Information Displays; coordinate staffing levels for 500+ shift workers in 12 departments while adhering to processes/procedures/guidelines; coordinating with various internal and external agencies to ensure a seamless and efficient operation regarding facility allocation decisions.

Sep 2007Mar 2009

Clerk, Pass/Permits & AVOP Programs

Greater Toronto Airports Authority

Providing front line customer service and processing a variety of safety, security and groundside documents for Toronto International Airport employees and tenants. Such duties included: conducting security background checks, fingerprinting on R.C.M.P.’s AFIS unit and providing employees of Toronto Pearson Airport with security RAIC passes. Also, consistent communication between Parking, Groundside and Security Operations/Security Response Officers departments.

Mar 2007Aug 2007

Pro Shop Attendant

Innisbrook Golf

Booking Tee-times for golf, providing customer service assistance for golf merchandise and Charity/Tournament event coordination.

May 2005Apr 2007

Intern, Public Safety & Security Division

Greater Toronto Airports Authority

Completed Three Co-operative Work Terms preforming such duties as General Filing, Answering Phones, Advising Toronto Pearson Airport Employees of pending Security Clearance renewal dates via e-mail/postal mail, photo-coping and distributing GTAA Operation Bulletin forms to tenants and airlines, and assisting with the review of Transportation Security Clearance forms prior to forwarding to Transport Canada.


Sep 2004Aug 2007

Ontario College Advanced Diploma

Georgian College

Georgian is well-known across Canada as a successful aviation college offering a wide variety of programs that lead to outstanding careers in aviation related fields.

Activities and Societies: I was an Active Member of the Georgian College Residence Students' Council (RSC) where I was elected Director, Internal Relations. Also I was appointed as the Committee Representative for the Ontario Residence Hall Association (ORHA).

Sep 2000Jun 2004

International Baccalaureate

Notre Dame C. S.S.

Notre Dame C.S.S. features the International Baccalaureate (IB) Diploma Programme; a rigorous pre-university course of studies, leading to examinations, designed for highly motivated secondary school students between the ages of 16 and 19 years.


Dec 2004Present

Aeronautical Radiotelephone Certificate

Industry Canada
Oct 2010Oct 2013

Standard First Aid & CPR Level "C"

Ottawa Paramedic Service


Volunteer Work


Transport Canada