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Work experience

2014Present

Technical Support

Securtek Monitoring

· Program Alarm System Units with Activate and deactivate the alarm system
· Troubleshooting, Maintenance and update information
· Handling customers and dealer’s requisites daily and Reporting for the Managers

20142014

Customer Care Center Manager

Key Chevrolet & Yorkton Toyota

· Manage team members daily and prepare Reports.
· Schedules duty and Attendant.
· Staff Payroll Payment.
· Coordinate meeting and Analysis Data.
· Verify Quality of Data Standard
· Solutions for Marketing and Management Departments.

Jun 20092014

Technical Support

Etisalat Telecomunication

· Customer Care Services Representative
· Billing Accounting and Finance with COPC® Quality Assurance 101
· Technical Support for ONT, RTR, SWITCH, NETWORK, PC, TV & MOB.
· Supporting new technology services (HSI GPON-ALSHAMIL AND ELIFE)

Inbound & outbound Sales.
· General Inquires
· Feedback and update Database
· Casher
· Files Management

Education

Feb 2004Feb 2008

BSC

American University

Objective

To be a part of a highly professional team, to seek greater challenges and more responsibilities in an Administrative
oriented company, to apply the knowledge attained from my previous work experience and develop it.

A well-presented, articulate and confident individual with a proven ability to provide exceptional service and ensure that customers leave with a long lasting positive impression. Having an outgoing personality, good interpersonal skills and ability to work in multi-national team environment with confidence and minimal supervision. . To obtain a challenging opportunities in a progressive organization that will explore and develop my skills, knowledge and experiences. To be able to provide the most effective and efficient means of accomplishing a commendable work to be able to render good services with loyalty within your honorable team.

I am interested to join your team. My resume is enclosed for your
review. Given my related experience and excellent capabilities with
more than 10 Years of experience in different field as Sales,
Management, IT, Technical Support, System Analysis, Data Mining
and Reports, Customer Care, Web Development and DB, and many
others you can find it in my Resume, I would appreciate your
consideration for this job opening. My skills are an ideal match for
this position. I have studied IT, Networking, programing,
Management, Marketing, Analysis, Finance, Banking, Accounting
and Business and other related field. I would appreciate meeting with
you to discuss your firm’s potential employment opportunities. My
Co-op work experience that involved in any field.

Certifications

20162017

CANASA + ATC

CANASA

Alarm System Installation Technician Certification

May 2008Aug 2028

Vision, Strategy and Achievement

Deep Democracy Institute
May 2007Jun 2027

Accounting and budgeting for non-profit organization (NGOs)

American University
20062006

Cisco Certified Network Associate

Hassib Sabbagh IT Center of Excellence (HSITCE)