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Summary

Confidence and leadership. The ability to solve problems as well.
Management experience in various forms.

Professional Experience

20122016

Manager and Owner

AMERICAN FAMILY INSURANCE

Project management.

  • Manage and responsibility project.
  • Provide and present project report to management.
  • Control project timeline base on master plan.
  • Resolve and tracking issue.
  • Control budget and risk management.
  • Process development.
  • Review and analysis internal process.
  • Prepare and present to improve internal processes and increase efficiency.

Budget controller.

  • Handled account auditing and managed budget effectively
  • Respond purchase order for Facility management unit.(ERP system)
  • Manage and provide budget approval template.
  • Prepare budget report by monthly, quarterly and yearly.
  • Monitoring service contract to renew and bill within master plan.
  • Budget forecast.

Internal Control.

  • Audit and control operations process.
  • Monitoring and control budget response.

Process Develop.

  • Review and analysis internal process.
  • Prepare and present to improve internal process and increase efficiency.




20122012

Office Manager/Financial Coordinator/Marketing Director

WESLEY JOHNSON, DDS
  • Manage and responsibility of the tasks assigned by the CEO and executives.
  • Analysis of data for decision making in business for the CEO.
  • Prioritization of tasks for the CEO. Provide healthcare for the CEO.
  • Responsible for answering & screening telephone calls & face to face enquiries.
  • Making appointments and arranging travel and accommodation.
  • Raising purchase orders, expense claims and arranging invoices.
  • Maintaining and enhancing the working environment of the company.
  • Carrying out routine administrative duties like photocopying and filing etc.
  • Writing reporting and briefing papers and making presentations.
  • Producing board meeting papers, agendas, and facilities for meetings.
  • Promoting a professional image of the company.
  • Responsible for stationery acquisition including periodicals and subscriptions.
  • Involved in recruitment, budgets & accounts, managing junior staff & HR issues.
  • Coordinate and facilitate both inside and outside the organization.
  • Document management.
  • Problem solving on a daily basis.
  • Management personnel and employees.
  • Project management.
20082011

Administrative Assistant

CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS
  • Manage and responsibility implementation project using Contact Center,
  • IP Telephony, Audio Conference, Video Call and Application system.
  • Responsible projects are as following:

1. Easy Buy
     Call Center Project. " 02-695-0000 "
2. SP. International
     Call Center Project. " 02-310-7777 "
3. SCG
     Site7 Rayong, Call Center Project. " 038-937-000 "
4. TRUE
    IEX Workforce Management Project.
5. G4S / Deutsche Bank
    Call Center Project " 02-713-8700 "
6. HLT
    Internal Call center Project " 038-408-7000 "
7. Department of Land Transport
    Call Center Project. " 1584 "
8. IAG Insurance
    Call center Project. " 02-207-0266 "
9. Krung Thai Computer Services Public Company Limited
    Call Center Project. " 02-646-8000 "

10. Tisco Bank
       Contact Center Project. " 02-633-6000 "
11. Advanced Info Service Public Company Limited
       Relocation Contact Center Project.
12. Advanced Info Service Public Company Limited
       Expansion Contact Center Project.
13. Go Soft / 7 Eleven
       Call Service Project. " 02-711-7788 "
14. CAT Telecom Public Company Limited
       Meeting Exchange Project. Audio Conference Service
       " 02 - 104-6004 "
       http://www.contactcenter.cattelecom.com/thai/oversea/audio_con_info.asp
15. Nam Seng Insurance
       Call Center Project. " 02-911-4488 "
16. Bangkok University
       Contact Center Project. " 02–350-3500 "
17. Department of Land Transport
       Integration CTI Project. " 1584 "
18. ACER
       Acer Care Service Center Project " 02-685-4311 "

19. Advanced Info Service Public Company Limited
       Upgrade Communication Manager version-5 Project
20. Thailand Post
       Help desk Project. " 1545 "
21. Thai Telecommunication Relay service
       " 02-105-6600 "
       http://www.ttrs.or.th/
       https://www.facebook.com/pages/TTRS Thailand/190304694358625?sk=info

20072008

HUMANITARIAN MISSION IN BRAZIL

CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS
  • Supported supervisor's performance
  • Secretarial works
  • Document management
  • Participated in Building Construction project
    • Call Center / Rangsit Klong 5
    • Data Center / Rangsit Klong 5
    • Fire Protection / MSC Yannawa
    • Renovation Customer Service Center
    • Renovation MSC Korat, Lampoon, Hadyai
  • Manage works related to project Energy Conservation project
  • Building Audit
20002007

Licensed Realtor

SALT LAKE BOARD OF REALTORS
  • Naval Cadet
  • Assistant Electronics Readiness Officer
  • Assistant Operations Officer
20062006

  • Responsibility for the Energy Conservation Project.

Summary

Innovative, profit-oriented Project Manager with demonstrated success in increasing revenues, market share and earnings, achieving cost reductions and improving client satisfaction in customer-facing operations and large diverse organizations. Adept at analyzing the competitive landscape, conducting research and attaining continual profits through focused, strategic workflow, staffing and business process analyses. Exemplary change agent with the ability to analyze issues, devise continuous process improvements and incorporate business process initiatives to increase efficiency, streamline operations and decrease aggregate expenses with limited resources.  Consistently identifies and accelerates strategic measures to strengthen performance with sustained operational results. Forges long-lasting client and business partner relationships to mutually benefit all parties.

                                                                           Areas Of Expertise

§  Business Development

§  Budget Management

§  Strategic Planning/Analysis

§  Personnel Development

§  Vendor/Financial Management

§  Profit Maximization

§  Cost Control/Reduction

§  Program Management

§  Team Leadership

§  Process Improvements

§  Change Management

§  Relationship Building

Key Skills Assessment

  • Strategic Management – Experienced in vendor management, contract negotiations and strategic financial analysis to increase efficiencies and reduce costs while maintaining solid rapport with business partners.
  • Team Leadership and Budget Management – Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operations and starting up new business locations while overseeing staff and managing budgets.
  • Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.