James Orlando

James Orlando

Work History

Work History
Nov 2009 - Present

Information Technology Analyst

Lockheed Martin
  • Maintain a Department of Energy “Q” clearance.
  • Designed and implement process improvement changes that resulted in a 50% increase in productivity and substantial cost savings for the Windows 7 migration team.
  • Created processes and procedures for the zero touch installation initiative and worked with developers to create a network install and migration path to Windows 7.
  • Utilize remote desktop support and onsite desktop support to troubleshoot and resolve end-user issues.
  • Team lead for the Apple support help desk.
  • Assess internal processes and gathered data to make recommendations for improvement through the Quality Management System team.  
Oct 2007 - Feb 2009

Support Analyst and Operations Planning Manager

WithIT Networks
  • Developed and implemented long term operational and financial strategies.
  • Systems administrator for multiple small businesses, Microsoft Small Business Server, Server 2003 & 2007 and Microsoft Exchange Server.
  • Managed customer’s technology using a managed service approach.
  • Project Lead for internal implementations, procedure development and liaison between sales, accounting, cabling and technical team.
  • Project Lead for external customer implementations
  • Managed customer request and internal staff schedules; prioritized by severity of needs and customers relationship in regards to the service level agreement.
Aug 2005 - Jan 2007

Code Enforcement Officer

City of Rio Rancho
  • Explored law enforcement and public service as possible long-term career paths.
  • Managed end-to-end process of issuing and enforcing city ordinances to include inspection, tracking, reporting, follow-up and court prosecution.
  • Utilized risk analysis and conflict resolution to avoid and mitigate conflict situations.
Aug 2001 - Jul 2005

Systems/Business Analyst

Bank of America
  • Utilized project management methodology, including Six Sigma, to lead and implement technology related projects to meet the growing needs of the organization.
  • Maintained and ensured stability of networks, desktop systems and proprietary applications.
  • Prepared the staff and facility for business impacting upgrades and updates.
  • Analyzed outages, projects and upgrades to determine effect on end users and to minimize business impact.

Education

Education

Certifications

Certifications

SIx Sigma Green Belt

Villanova University

Enterprise Support Technician

Microsoft

Technology Specialist

Microsoft

Network+

Comptia

A+

Comptia

Top Secret

Department of Energy