Held dual accountability; (i) Managed a complex-scale corporate project delivery of 6 sophisticated visa application centres across 5 West African countries (Nigeria, Ghana, Ivory Coast, Sierra Leone and Gambia), as Regional Programme Manager, (ii); Managed and stabilised operations post project phase as Zone Manager for Nigeria as the lead in the West African business development team.
Took responsibility for the site selection process, project managed the office fit-out process of about 10000sqm space (CAT A & CAT B) across multiple sites and spearheaded the localisation of operational solution, and the recruitment of mid-level management staff.
Maintained RAID log highlighting key points for attention across allocated responsibilities.
Provided audit and oversight to ensure contract budget, schedule and quality commitments are met by contractors.
Leveraged on business knowledge and project management expertise to drive business process improvements.
Maintained communication with UK Visas and Immigration Regional Director and other relevant stakeholders on project progress.
Recruited and mentored four VAC managers and twelve supervisors to assist in daily operations.
Acted as lead driver of the project success, facilitated the resolution of day-to-day business, technical and general project issues in West Africa.
Successfully integrated Teleperformance into West Africa, managed multiple Go live in a complex and changing environment.
Planned the strategic re-organization of a family owned property portfolio across Nigeria, with a view to making them more profitable.
Reviewed over 50 existing properties and 20 potential new sites for acquisition and development, while managing the closure and disposal of old properties and the onboarding of new sites once the strategy was agreed.
Actively project-managed the fit-out and rehabilitation of the retained properties within assigned time frame and budget.
Facilitated the scope of work, goals and deliverables of all projects.
Prepared, developed and implemented all sequences of the construction process in collaboration with Senior Project Manager.
Attended client meetings and assisted with determination of project requirements.
Utilised project scheduling and control tools to monitor project plans, work hours, budget and expenditures.