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An Adaptable and motivated Graduate with Team Management and Supervisory Training. Strong Communicator from Senior Level Stakeholders to Managers in a Fast-paced Environment with Background in Performance management & Health and Safety Policies. 

Experience in understanding (L&D) Learning and Development Organisational Needs and background in Creating and implementing Awarded Quality Projects across the organization.

Participation in developing and implementing Innovative Training Programs aimed to define Quality and Performance, improve Employee Engagement and increase Job Satisfaction  within the organisation. Background in Sales, Marketing, Retail, Business Support, Interpreting and Fundraising. Experience in using different types of IT Systems.

Experience (2007-2015)

Mar 2015Present

Customer Service Agent/Trainer

Hantsdirect  - Contact Information Center for Hampshire County Council

Experienced in MST (Multi-Services): Resolving customer Enquiries, Informing the customer by explaining Procedures , Providing guidance, Customer Support and Best Course of Action.

Skills: Active Listening, Questioning, Assertiveness and Problem-Solving Skills. Held additional roles as P&Q (Performance and Quality) Trainer and Member of P&Q Challenge Team. Designed, planned and implemented as part of a team the  Employee Engagement and Work Performance Monitoring ProgramWinner of P&Q Best Practice Awards 2015-2016 -  Nexidia praised our work for "Best Idea - A Day In The Future Life of Our Agents". Initiated numerous Customer Feedback Forms and passed them on to Business Support for Improvement and Data Analysis. Competent in using  Outlook, Lagan, Yammer and Company Intranet.

Feb 2015Present

Romanian Interpreter - Specialized in Consecutive Interpretation

DA Languages Ltd

I attend Community-based Events and Assignments  across Education, Health and Social Services sectors within Hampshire Area. Skills: Excellent command of English & Romanian Language - Good memory and the Ability to Think Fast  - The ability to  Interact Well with People, be Tolerant & Non-judgmental - Dedication to providing a  Clear and Accurate Information Exchange - Knowledge of Current Affairs, Politics and different  Cultures and Customs.


Sales Associate - Acquired Transferable Skills

 K Maxx - Southampton

Excellent Interpersonal Skills – Friendly, yet Efficient, Helpful, but Genuine. Spent the entire day Communicating with PeopleCultural Awareness - Got the chance to  Work with a Diverse Group of People, from Different Backgrounds - Dealt with a Mixture of Personality TypesCommercial Awareness - Initiative to Improve the Business  by Maximizing the Space used for Display - Assisted in making Commercial Decisions based on my Past Experience as Trainee Assistant Manager and Promotions Executive.


Trainee Assistant Manager - Acquired Transferable Skills

Burger King Corporation

Learned how to Manage a Team of Eight People in a Fast-paced EnvironmentManagerial Skills - Leadership, Service Orientation, Time Management, Acumen, Persuasion and Negotiation, Quality Control Analysis, Monitoring/Assessing Staff PerformancePersonality Skills - Good level of Stress Tolerance, Resilience, Cooperation, Self-Control, Independency, Persistence, Alternative Thinking.  Knowledge - Sales and Marketing, Economics and Accounting. Main Responsibilites: Management of Staff - Cashing up and Skims - POS refunds - Deposits and  Petty Cash - Signatory for  Banking - All POS and System Procedures - Customer Complaint Resolution - Shift management on a  Rota basis, Receiving and checking Deliveries - Employee Training.


Assistant DS Coordinator

QE2 Activity Centre - Adventure Activities for People with Specific Needs

Skills: Planning & Preparing Activities to suit the Needs of Each Individual, Teaching & Demonstrating, giving Clear Instructions & Explanations, to inspire Confidence & give Encouragement  when Students were too nervous about taking part in  ActivitiesMain Responsibilities: Assisted in running Sessions for Groups of Eight Individuals  - Ensured tasks were accomplished in the  Project Co-ordinator’s Absence - Constructed and Ran sessions to improve  Living Skills & Foster Independence for the Students. Additionally, assisted in Raising Awareness and Understanding of the Center and its Aims - Run Fundraising Activities. Won a significant grant from Southampton Airport Community Trust with "The Green House Project".


Promotions Executive & Sales Representative

Grup Sapte

Main Responsibilities: Performed as Promotions Executive for a  Local Direct Marketing Company in Romania - Involved in Promotional Campaigns for International Brands such as Nestle, P&G, Nivea, Ferrero Rocher - Participated in the opening of  Two Romanian Supermarket Chains (Billa and Inter) - Acted as an Independent Sales Representative for the Worldwide-recognized  Cosmetics Companies Oriflame and Avon - Served in the Tourism Industry as a waitress as part of the  Student Work-and-Travel Program to Crete–Greece.

Education (2006-2011)


MA in Business Management in Tourism and Trade

"Dimitrie Cantemir" University

BA in Sociology and Social Science - Approved by NARIC

"Babes Bolyai" University  

Further Work Experience (2011-2012)

2011 - 2012 ( Volunteer ) - Business Support Officer and Events Assistant - Youth County Foundation of Valcea - Romania

"Oana is a person willing to work on areas she feels she can improve upon, keen to learn, determined to get things done, motivated, with amazing potential.’’ Ovidiu Udrescu (President)