Customer Service Agent/Trainer
Hantsdirect - Contact Information Center for Hampshire County Council
Experienced in MST (Multi-Services): Resolving customer Enquiries, Informing the customer by explaining Procedures , Providing guidance, Customer Support and Best Course of Action.
Skills: Active Listening, Questioning, Assertiveness and Problem-Solving Skills. Held additional roles as P&Q (Performance and Quality) Trainer and Member of P&Q Challenge Team. Designed, planned and implemented as part of a team the Employee Engagement and Work Performance Monitoring Program. Winner of P&Q Best Practice Awards 2015-2016 - Nexidia praised our work for "Best Idea - A Day In The Future Life of Our Agents". Initiated numerous Customer Feedback Forms and passed them on to Business Support for Improvement and Data Analysis. Competent in using Outlook, Lagan, Yammer and Company Intranet.