Software Support Specialist
Assist customers and technicians with IT problem solving and product knowledge
● Lean Six Sigma certified.
● Building relationships for loyal customer foundation.
● Well versed in multiple OS systems and Microsoft Applications.
● Trained on over 60 Xerox Phaser and Multifunction printers.
● Experienced in Mac, Win, Unix and Linux OS systems.
● Software solutions team member specialist.
● Experience with remote support applications and solutions.
● Personally assist in Xerox major account implementations.
● Create and maintain scheduling for 15 employees.
● Received nine Customer Hero Awards acknowledging superior customer service.
● Developed new procedures for idea implementation to improve business workflow.
● Involved in new product launch and training.