Katie Leonard

Katie Leonard

Work History

Work History
Aug 2006 - Present

Host, Server, Cashier, Front-End Supervisor

Asian Star

Hostess, Cashier , Seater, Server in upscale restaraunt.

May 2009 - Sep 2010

Administrative Assistant

Reneer and Associates Law Office/Sentinel Financial

Administrative Assistant for a financial and collections company and law office.

May 2008 - Nov 2008

Insurance Verification/Medicare Verification

Tibro Medical

Sleep Apnea Supplier- Contacts existing patients to verify insurance benefits, obtain send out approval for supplies, verify insurance benefits through numerous insurance companies including Medicare. Work through billing issues from past years to solve the issues, work with both existing and potential patients to ensure the correct supplies are sent. Billed Medicare for Cpap/Bipap supplies and reconciled payments. Explained insurance benefits to patients with information given from insurance reps over the phone or online.

Aug 2006 - Jan 2007

Medicare Part- D worker.

Salt Lake County Aging Services

Seasonal job/internship through gerontology program at the University of Utah. Assisted and screened applicants over the phone, in person, and at their houses with Medicare Questions and enrollment. Assisted with billing issues for Medicare and VA. Worked with individuals with SSI and Social Security issues, constantly communication with Social Security offices to correct issues

Apr 2005 - Aug 2006

Certified Trainer/ Seater

Red Lobster

Hostess Seated tables and suggested promoted items. Promoted quickly to cashing out servers. Redesigned and implemented a new seating system. Certified Trainer. Dealt with high pressure situations successfully. Resolved guest issues. Took orders during busy times. Catered to repeat clientele. Took manager duties during busy times. Ensured a smooth running operation.

Apr 2004 - Jul 2005

Hostess

Outback Steakhouse

Employee of the month. Successfully dealt with stressful situations. Resolved issues with upset customers. Handled customers honestly. Assisted fellow employees with guest issues. Answered phones.

Education

Education
Aug 2005 - May 2008

B.S. Sociology, B.S. Consumer and Community Studies

University of Utah
Feb 2004 - May 2005

AS General Studies

Utah State University

Skills

Skills

Certified Trainer

Certified Trainer for Darden Restaraunts.  Able to be detail oriented in training individuals for numerous tasks, spending several hours training for each job position. 

Summary

Dual Bachelors Degrees currently obtaining a Masters of Business Administration with a number of years of sales, hosting, administrative support and managerial experience. A go-getter and self-starter, works hard to obtain goals. Excellent interpersonal skills. Outstanding personal attributes including honesty, dedication, loyalty, analytical problem solving skills and enthusiasm. Numerous years of experience in the health insurance industry with a vast knowledge of insurance including all aspects of Medicare. Experience with Social Security, SSI and benefits related. Looking for long term employment. Team Player.

Objective

To obtain a position in a company which will utalize my existing experience, while allowing me to grow and advance with the company in a postive manner for both myself and the company.

Interest

History, Playing the Piano, Learning new instruments, Cooking, Food, Traveling, Psychology, Reading.

Certifications

Certifications

Certified Trainer

Darden Restaraunts