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Work experience

May 2006Present

Sr Acct Executive - Enterprise Sales


Responsible for account relationship of assigned base serving the Metropolitan Las Vegas area while cultivating business partnerships and expanding business base.

  • Build strong relationships and understanding of Customer’s business in order to determine which business products and services competitively meet the needs of a long-term strategy.
  • Developed customized solutions and integrate emerging technologies for ~30 customers.
  • Perform technology reviews to educate Customers, identify opportunities, and close new business via project management based techniques.

Program Management, Solution Provider Segment


Responsible for the implementation of all Tools, Processes, Training and Communication for the Indirect Sales organization.

  • Created and implemented CRM Tool deployment plans for Indirect Sales organization and drove ongoing improvements within the tool which increased usage by ~25%
  • Developed and delivered all channel communications for >100 internal groups including channel management and support personnel as well as >1000 external groups including the entire Indirect Sales organization.

Marketing Specialist, Small Business

MCI (merged with Verizon)

Developed and implemented marketing strategies for the Consumer and Small Business Local Winback Department.

  • Delivered all product specific and positioning content to the internal training development department and utilized by the Consumer and Small Business Local Winback Outbound Telemarketing teams.
  • Measured the successful implementation of the product by conducting weekly monitoring of outbound sales calls and Q&A calls as well as on-site observations.
  • Provided daily, cyclical and monthly analysis of field performance based upon finance goals.

Sales Business Manager, Consumer


Managed $5 million annual budget including payroll, incentives, and commission for the Outbound Sales Department of 225 employees.

  • Provided weekly sales staffing projections, elapsed monthly hours projection, and weekly performance goals for Representatives, Supervisors, and Managers.
  • Directed Reporting Team that generated all productivity reports utilized to measure and drive performance on daily, weekly, and monthly levels.

Sales Program Implementation, Consumer


Implemented all new programs and products launches within the Iowa City Center.

  • Served as liaison between Corporate Marketing groups and Mass Market Centers to ensure flawless implementation of all new company initiatives.
  • Coordinated all Sales Support Team activities to boost performance and maintain continuous improvement.

Recruiter/Community Relations Coordinator, Consumer


Developed and implemented standardized operating recruiting and selection procedures. Responsible for hiring all Sales and Service Reps for >350 employee Call Center. Annual print and media advertising budget of $7500.

  • Coordinated all employee volunteer activities and company grants to local non-profit organizations and managed $20,000 annual budget.
  • Awarded the 1997 Mass Markets Top Community Relations Center.
  • Received the 1997 Governor’s Annual Volunteer Award for contributions to the Iowa City Community School District.


Iowa State University
Aug 1990May 1993


Central College


Talented Account Executive with a diverse background in sales, marketing, program management and community relations with extensive experience in a large telecommunications company. A highly motivated individual noted for working with people, developing strategic customer partnerships and winning attitudes. Consistently successful in identifying and implementing processes that meet the situation and maximize organizational objectives. Recipient of numerous awards in excellence for quality and achievement. Areas of expertise include:

·Account Management

·Project Management

·Marketing Analysis

·Business Strategy

·Process Improvement

·Customer Advocate



President’s Club Winner - 2009

Monthly & Quarterly Sales MVP

Circle of Excellence Winner

ClubMCI Best of the Best Winner

ClubMCI Winner

Leader’s Award Winner


Numerous courses on Leadership and Management Skills

Valuing Diversity & CPNI

MS Office, Outlook