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Summary

I am seeking a professional position in a fast-paced, structured environment.I am seeking a position where I can utilize the skills learned in my education towards my career.

Work experience

Oct 2009Present

Service Associate

Office Max

Responsibilities:

·Aided customers in their purchases

·Logged net sales, average ticket prices and average transactions daily

·Assisted customers in finding the supplies of the store

·Cleaning duties including vacuuming, cleaning counters and general pick-up

Dec 2007Aug 2009

Telephone Service Representative

Jackson National Life

Achievements:

·Numerous Customer Care Certificates for World Class Service

Responsibilities:

·Answered inbound phone calls for Service Center

·Fax, email and mail documents to customers

·Use logic and problem solving to aid customers in their questions and problems

·Processing changes to policies per the customer’s request (ie beneficiary changes, address changes)

·Navigate the multiple computer programs to easily assist customer with answers to their questions

Jul 2004Mar 2006

Materiel Management Assistant

Exempla Healthcare

Achievements:

·Set up training for hundreds of employees, including building a Microsoft Access database to track all information

·Set up returns process for new hospital including building a Microsoft Access database, spreadsheets to send to buyers and an organized filing system

·Set up training library, with videos and tracking sheets, for employees within the Materiel Management department

Responsibilities:

·Answered 5-line phone, forwarded calls to appropriate people

·Faxing and copying duties

·Adjusted and completed employee payroll

·Helped with distribution of patient flowers and cards

·Spreadsheet and document created, including data entry

·Created purchase orders and purchase requisitions for Facilities Management, Equipment Services and Furniture

Aided in invoicing and accounts payable

Education

Jan 2004Dec 2010

Behavioral Science

Metropolitan State College of Denver
Aug 1996May 1999

High School Diploma

Columbine High School

Skills

Microsoft Outlook
Microsoft Access
Microsoft Powerpoint
Microsoft Excel
Microsoft Word