Alisa Owen

  • Denver US-CO


I am seeking a professional position in a fast-paced, structured environment.I am seeking a position where I can utilize the skills learned in my education towards my career.

Work History

Work History
Oct 2009 - Present

Service Associate

Office Max


·Aided customers in their purchases

·Logged net sales, average ticket prices and average transactions daily

·Assisted customers in finding the supplies of the store

·Cleaning duties including vacuuming, cleaning counters and general pick-up

Dec 2007 - Aug 2009

Telephone Service Representative

Jackson National Life


·Numerous Customer Care Certificates for World Class Service


·Answered inbound phone calls for Service Center

·Fax, email and mail documents to customers

·Use logic and problem solving to aid customers in their questions and problems

·Processing changes to policies per the customer’s request (ie beneficiary changes, address changes)

·Navigate the multiple computer programs to easily assist customer with answers to their questions

Jul 2004 - Mar 2006

Materiel Management Assistant

Exempla Healthcare


·Set up training for hundreds of employees, including building a Microsoft Access database to track all information

·Set up returns process for new hospital including building a Microsoft Access database, spreadsheets to send to buyers and an organized filing system

·Set up training library, with videos and tracking sheets, for employees within the Materiel Management department


·Answered 5-line phone, forwarded calls to appropriate people

·Faxing and copying duties

·Adjusted and completed employee payroll

·Helped with distribution of patient flowers and cards

·Spreadsheet and document created, including data entry

·Created purchase orders and purchase requisitions for Facilities Management, Equipment Services and Furniture

Aided in invoicing and accounts payable


Jan 2004 - Dec 2010

Behavioral Science

Metropolitan State College of Denver
Aug 1996 - May 1999

High School Diploma

Columbine High School



Microsoft Outlook

Microsoft Access

Microsoft Powerpoint

Microsoft Excel

Microsoft Word