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To obtain a position with an established company where my experience, talents and skills can be utilized and challenged. 

Work experience

Jun 2000Present

Police Communications Operator

City of Pleasanton

Dispatch Police and Fire on emergency and non-emergency calls utilizing 2-way radio and telephone

Handle after hours calls for city services and United States Marshals Service

Professionally answer calls from the public via multi-line telephone system

Ability to multi-task in a high stressed, fast paced environment.

Assist the public via telephone and in person in a courteous manner

Enter case sheets into computer chronologically, enter citations and racial profiling data.

Run inquiries for driver's licenses, vehicle license plates and enter stolen articles, wanted persons, missing  persons, etc. 

Scheduling communications personnel

Submitting time sheets for payroll

Compose, send, and respond to emails daily utilizing the internet

Draft and distribute memos, update policies, and validate records for accuracy

Responsible for ensuring department compliance per DPS/FBI policies and procedures

Nov 1998May 2000


Medic One Ambulance-South Texas

Dispatch ambulance crews in four cities on emergency and non-emergency transfers

Kept detailed radio log, and case cards, and daily log of transfers.

Dispatched crews via radio, telephone, and alpha-numeric pagers

Professionally answer incoming calls on multi-line telephone system

Extensive data entry utilizing a computer.Scheduled appointments for daily, weekly, and monthly transfers; by ground and airGeneral office duties; filing,copying, faxing, keeping office clean and organized

Nov 1997Nov 1998


Stat Tele-messaging

Answer phones for local businesses after hours and weekends (answering service)Take messages and contact the appropriate person via phone or alpha pagerHandle outages, customer complaints, etc for Rural electric company, and local cable companyData entry into computer database, recording all incoming calls, and messagesGeneral office duties: filing, faxing, copying


Jan 1997Present

Palo Alto College
Aug 1995Jan 1996

University of Mary Hardin-Baylor

HS diploma

Charlotte High School

Honors Graduate


Computer skills
Proficient in Microsoft Word, Microsoft Excel, Firefox, Internet Explorer, Adobe, Cute PDF writer Pitney Bowes postage machine, Xerox machine, Multi-line phone system, Dispatch console, hand held radios, and Nice replay recording system.
Leadership skills
Supervisor of Communications 2008-2010 TCIC/NCIC Terminal Agency Coordinator 2009-present
Strong communication skills


TCIC/NCIC Terminal Agency Coordinator

Texas Department of Public Safety
Apr 2009Present

Active Shooter Response Training

Aug 2006Present

Spanish for Law Enforcement - Intermediate

Alamo Area LEA
Aug 2006Present

Crisis Communications -Intermediate

Alamo Area LEA
Nov 2005Present

Basic Telecommunications Certification #1013

Alamo Area LEA
Jan 2010Present

TLETS/NLETS Basic Operator

Texas Department of Public Safety
Apr 20012010

TCIC/NCIC Full Access Operator

Texas Department of Public Safety


Clayton Deagen

Clay and I worked together for many years, and we still remain friends to this day.  We have worked side by side during some intense and stressful situations.  He would be happy to give me a reference.

Patricia Brown

Patricia has been a co-worker of mine for many years now.  She has a first account of my work performance.  She would be willing to assist you in a reference.