Web Program Manager III
Interface to Marketing organization on behalf of the Sprint.com Online Customer Engagement team. Responsibilities included regular discussions to educate the Marketing organization of future web enhancements as well as valuable self service functionality such as ebill enrollment.
Regularly delivered marketing program tactical awareness and results back to Online Customer Engagement team within structured monthly operations forums.
In addition to the above, also business owner of online Sprint.com account registration, login, profile and preferences sections of authenticated Sprint.com. Responsibilities included operational forecasting and web analytics, monthly VP readouts, improving user experience through project initiation, business justification, program management and leadership through project completion.