Education

Education
Sep 2008 - Jul 2011

MBA

Western Governors University
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Aug 1985 - Aug 1990

Bachelor of Science

Armstrong Atlantic University

Skills

Skills

Outsourcing & Vendor Selection/Management

Process & System Improvements

Technical Writing & Report Preparation

Project Management

Quicken & Quick Books

Excel, Word, Power Point, Access, and Project Manager

  Word: Execute Word documents with embedded charts and tables.   Excel: Develop tables, charts, pivot charts, and embedded images.   Outlook: Regularly use all functions, including: tasking, calendaring, meeting requests, group calendars, etc.   Power Point: Develop compelling presentations with embedded images and graphs.   Visio:  Excellent with the development of organizational and process flow charts.   Access: Create databases and produce reports.   Project Manager: Monitor project timelines and milestones.  

Portfolio

Work History

Work History
Aug 2008 - May 2011

Manager of Quality and Compliance

Law Offices of Marshall Watson, P.A.

The senior ranking Quality Assurance Manager for a 1,000+ person firm, representing the nation’s largest banks, with an average case load exceeding 100,000 files.Revolutionized the firm’s culture to embrace off-shoring as a solution to a five-fold file-volume increase.In one year’s time, off-shored and stabilized eighty+ complex processes, increasing the international team from 30 to more than 450 associates, dramatically overhauling product and service quality. Worked with the firm’s executive management to prepare responses to RFP’s, RFI’s, and SOQ’s.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

May 2005 - Aug 2008

Chief Operating Officer

Luminati Lending, Inc.

Authored and implemented ISO9000-compliant Quality Assurance Program for a client-focused lending company; contributed directly to numerous awards and achievements: “Miami Beach’s Top Ten People of The Year” – Wire Magazine 2007, “Best Place to Work” – South Florida Business Journal 2007, “Best Small Business” – South Florida Business Journal 2007, and “Best Lender of 2006” – SunPost 2006.Business development efforts resulted in 50% market share of condominium lending.

Jun 1999 - Dec 2006

Director / Program Director

Ecologic Consulting Services, Inc.

Technical and regulatory expert for a highly-specialized, environmental consulting company.Acting as nationwide agent for Halliburton, Inc., managing their multi-million-dollar environmental accounts receivables and negating settlement agreements with various state governments and private-sector clients.Recaptured $350 million in “uncollectable” receivables, representing a 99% recovery rate.

Jan 1998 - Jun 1999

Director of Quality Assurance

Tetra Tech NUS, Inc.

Developed and rolled-out the company’s IS0-9000 compliant global Quality Assurance Program.Served as Technical Lead for company’s marketing and multi-million-dollar proposal efforts for both private and public sector clients.Project Director for nationwide consulting agreement with Halliburton, Inc.  <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Jun 1994 - Dec 1997

Program Manager / Regional Director of Quality Assurance

Brown and Root Environmental, Inc.

 

Project Manager for thousands of complex environmental projects for both public and private sector clients throughout the United States; including hundreds of projects in California from proposal writing to site closure with full responsibility for P&L, client and agency relations, staffing, and program strategy.Many of these sites were governed by EPA, CERCLA, RCRA, Northern/Southern/Western Divisions of the Navy, as well as many other state and federal environmental programs.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Aug 1990 - Jun 1994

Regional Quality Assurance Manager

Ecology and Environment, Inc.

Project Chemist or Project Manager for hundreds of sites located throughout the U.S.Project Manager for largest bioremediation pilot study in Florida’s history for the Florida Department of Environmental Protection.Authored a published paper describing the study’s techniques and methods:“On-site Monitoring for a Bioremediation Pilot Study: Creating a Statistically Significant Database.”