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Work experience

Jan 2009Oct 2010

Support System Technician

ITT Technical School

IT Federal Work Study

Assist the System Support Technician with daily duties.

Maintain/troubleshoot hardware, software and network issues for over 300 workstations.

Support Dell Optiplex 620, 755 and 760 computers running Windows XP SP3.

Provide customer service in a multi-platform environment.

Diagnose and replace defective Hard Drive, Motherboards, Memory Cards and Power Supplies.

Install Operating Systems, applications, updates and device drivers.

Maintain all standalone printers and peripheral devices, by performing toner replacement

and scheduled maintenance.

Install new equipment and provide Cat5e/Cat6 connectivity through a series of cabling, wall plates, patch panels and Cisco Switch ports.

ssist with the creation, testing and sys-prepping of new computer images for deployment. Image one or multicast multiple computers simultaneously, utilizing Power Quest imaging software.

Write and maintain accurate documentation and procedures outlining network and computer configurations,

user instructions and inventory control.

Dec 2005May 2006

Customer Service Representitive

Logitech at Client Logic

Referencing in house software, database:

Diagnosed/troubleshot, computer peripherals.

Assisted and resolved situations as need be.



ITT Technical School


Microsoft Office


Administer imaging

Analyzed hardware/software TCP/IP network issues

Plan and maintain accurate documentation outlining procedures and instructions

Orchestrated preventative maintenance on all printers

Jun 1996Dec 1996

CompTia A+


A+ Certification