Information Technology Professional with over fifteen years of experience in IT infrastructure management including analyzing and implementing both data and telecom systems. Proven track record in building and managing relationships at all levels within different organizations and industries.
·Communications Director with the BC Octel Users Group (O.R.C.A.)
·Member of the Help Desk Institute of BC
·Night School computer instructor
·Private Pilot License
·Amateur Radio Operator's Certificate
·Member of Canadian Ski Instructor's Alliance
Microsoft Server 2k3, 2k8
Microsoft Windows 7, XP, 2k
Netware 5.x, 4.x, 3.x
Microsoft Exchange 2k7, 2k3
Blackberry Enterprise Server v5.x
Microsoft SQL Server 2005
Microsoft Virtual Server 2k5
Microsoft Office 2010/7/2k3, XP
Symantec Corporate Edition
Lotus Notes 5.x, 4.x
Lotus Notes DB development
Eset Nod32 corporate edition
MS Access DB development
TCP/IP, DNS, VPN
Cisco (switches and routers)
Nortel (CS1000/ BCM 400)
Sonicwall NSA 3500
Nov 2006 - Present
·Supporting head office of all telecom and data services along with remote construction/sales sites.
·Manage Vendor, Contractor and Consultant relations.
·Hardware & Software recommendations – for projects or to minimize business risks to head office or remote sites. Handle annual IT budgets and vet all telecom/data costs.
·Assist with on-boarding /off-boarding – email, computer, network, phone, PDA setup/purchase/training.
Jul 2004 - Nov 2006
·Responsible for gathering information and analyzing existing business processes within the Telehealth department. This involved consolidating their collaboration tools which simplified communication with/for their clients.
·Produced a building operations manual which is used for the new hire process and as an employee handbook for the Information Management Information Systems department .
· Worked on a multi-site project that handled the email conversion of 18,000 users for the entire Vancouver Coastal Health Region.The project covered everything from end user communications/documentation to technical troubleshooting.The conversion was methodical and staged in such a way that business interruption to the hospital community was significantly reduced.
·Proactive workstation scanning for accurate hardware inventories. User/workstation active directory administration was used to minimize any reactive work during the migration.
·Supported and trained medical staff with all versions of MS Outlook and professionally supported all client installs.
Mar 2003 - Jul 2004
·Supported 600 internal staff on network/software applications as well as external clients on the implementation of PBC’s proprietary customer based software.
Jun 1994 - Nov 2002
·Led the Vancouver integration team (5 people) to combine all national technology platforms between Deloitte and Arthur Andersen (300+ users). This was completed in a compressed 6 week time frame.
·Organized all technology related issues for a successful move of a 130 person office. Supervised and coordinated all technical trades/suppliers throughout the move and succeeded in meeting forecasted downtimes with minimal disruption.
·Appointed and acted as the Canadian lead for the American telecom committee in recognition of telecom skills, knowledge and reputation.This was an excellent venue for acquiring any breaking news and best practices then sharing this information with all the local Canadian telecom managers.
·Executed and organized all server operating system (latest was Netware 5.0) upgrades for the western Canadian offices, which enabled new efficiencies for the end users.
·Managed all office wide operating system upgrades (latest was Windows 2K). This included everything from new hire training to troubleshooting and exceeded all expectations from global headquarters.
·Developed a video conference/NetMeeting combination that significantly saved on trainers travel costs. Quality of instruction was not compromised and well received by the end users.
·Implemented a cost effective telecom solution that better utilized office space. Employees (consulting, audit personnel) could reserve/program (Hoteling) any touch-down station and customize to meet their own needs.
·Established and maintained business relations with all technology related vendors for the Vancouver office. This covered everything from, purchasing hardware/consumables to service level agreements for all hardware.
Sep 1991 - Jun 1994
Network Administrator, technical support representative
·Supported internal staff on network/software applications and also supported external clients on the installation & implementation of Promark’s software.