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Work experience

Oct 2010Present

Enrollment Department Trainer

Western Governors University
  • Develop and deliver high quality training materials for new-hire and experienced enrollment counselors
  • Identify training needs across the enrollment department (135 Enrollment Counselors)
  • Provide personal and professional development to enrollment counselor
  • Work directly with the Enrollment Director on policy and process improvement
Mar 2010Oct 2010

Team Lead - College of Health Professions

Western Governors University
  • Continue to perform with exactness responsibilities of an enrollment counselor
  •  Meet on a weekly basis with the Assistant National Director of Nursing and also the Director of Nursing to discuss applicants/processes for the prelicensure nursing program
  • Conduct weekly individual goal coaching sessions and provide personalized training and development
  • Shadow team member calls for quality assurance
  • Develop and plan weekly team meetings including master training topics
  • Work with escalated students
  • Request application fee refunds and expedited transfer evaluations
  • Work on special projects as assigned by management team
Jan 2009Mar 2010

Enrollment Counselor

Western Govenors University
  • Contact and advise prospective undergraduate/graduate students regarding the University and degree program details
  • Assist students through the enrollment process by assigning tasks and following up on the completion of them
  • Exercise judgment and set proper expectations during the enrollment process to ensure prospective students will be successful and graduate from the University
  • Consistently provide excellent customer service resulting in very satisfied students
  • Set and work aggressively toward personal and team goals
  • Improve student experience through sharing learned skills and information with the enrollment team regarding best practices and program details
Sep 2007Dec 2009

BDC West Inside Sales Representative

Dealertrack, Inc.
  • Responsible for hardware, software, and training sales to automobile dealership clients throughout the United States via telephone
  • Negotiated price on Arkona’s product line with automobile dealerships
  • Worked to meet monthly sales goals
  • Qualified potential clients and referred qualifying clients to regional sales managers
  • Created and maintained lasting relationships of trust and confidence with clients via telephone contact
Sep 2005Sep 2007

Sales & Marketing Representative

B&D Dental Corp.
  • Managed and expanded customer base of 300 dental labs
  • Negotiated product price levels with dental lab owners/managers
  • Created and managed company trade show schedule and itineraries
  • Traveled nationwide to participate as an exhibitor for dental trade shows
  • Was responsible for various research and development projects to increase company product line and productivity


Honors and Awards

2010 WGU Excellence in University Service Award presented by WGU President Dr. Robert Mendenhall 2010 WGU Enrollment Dept. People's Choice Award for Contributive Innovation presented by Enrollment Director Edward Rios


Jessica Marcum

Eddie Rios