- Edmonton CA-AB
- [email protected]
#24 1020-41 Street Edmonton, AB T6L 3N6
HIGHLIGHTS OF QUALIFICATIONS
vProvided professional and friendly customer service
vDependable, reliable and trusting
vAbility to work in a busy environment
vEnjoy meeting new people; networking and developing relationships
2003Business Marketing and Management Diploma Program
MarTech College, Edmonton AB
Courses include: Marketing, Management, Sales,Promotions, Communications, Basic Accounting, Customer Service and Business Computer Applications (MS Office 2000)
Graduated with Honours in all courses
RELEVANT SKILLS AND EXPERIENCES
vProficient on a variety of computer applications
vHandled diverse groups of people in challenging situations
vAbility to communicate in a concise manner
vQuestioned and listened to clients to accommodate their needs
vExcelled at establishing rapport instantly with new clients to build new relationships
vGenerated trust to develop positive relationships with employees
Worked at Convergys Edmonton on the following projects:
2005-2007Capital One-Encore Receivables
Worked with clients to bring accounts current or set up future payments.
Clients with residential service made payments on accounts. Also did troubleshooting to restore service.
Customers contacted me regarding payments and usage on accounts. Assisted in lowering their monthly bills by explaining the charges and offering different phone plan options. They would also contact us when they were roaming or having service issues.
Attend monthly meetings and serve as “Vice President” on Condo Board.
Enjoy reading, training pets, spending time with family.
REFERENCES AVAILABLE UPON REQUEST
Attend monthly meetings as I serve as "Vice President" on Condo Board