Debra Ashcroft

Debra Ashcroft

Work History

Work History

Aug 2005 - Jun 2008

CSR AGent

Convergys Edmonton
Aug 2005 - Jun 2008

CSR Agent

Encore Receivables/Comcast/AT&T

Debra Ashcroft628-2004(res)

221-3183(cell)

#24 1020-41 Street Edmonton, AB T6L 3N6

CAREER OBJECTIVE:

HIGHLIGHTS OF QUALIFICATIONS

vProvided professional and friendly customer service

vDependable, reliable and trusting

vAbility to work in a busy environment

vEnjoy meeting new people; networking and developing relationships

EDUCATION

2003Business Marketing and Management Diploma Program

MarTech College, Edmonton AB

Courses include: Marketing, Management, Sales,Promotions, Communications, Basic Accounting, Customer Service and Business Computer Applications (MS Office 2000)

Graduated with Honours in all courses

RELEVANT SKILLS AND EXPERIENCES

Communication Skills:

vProficient on a variety of computer applications

vHandled diverse groups of people in challenging situations

vAbility to communicate in a concise manner

Interpersonal Skills:

vQuestioned and listened to clients to accommodate their needs

vExcelled at establishing rapport instantly with new clients to build new relationships

vGenerated trust to develop positive relationships with employees

EMPLOYMENT HISTORY

1980-2002ALLIED COMMUNICATIONS

Switchboard Operator

Worked at Convergys Edmonton on the following projects:

2005-2007Capital One-Encore Receivables

Collections

Worked with clients to bring accounts current or set up future payments.

2007COMCAST

DIGITAL PHONE

Clients with residential service made payments on accounts. Also did troubleshooting to restore service.

2007-2008AT&T

CELLULAR PHONES

Customers contacted me regarding payments and usage on accounts. Assisted in lowering their monthly bills by explaining the charges and offering different phone plan options. They would also contact us when they were roaming or having service issues.

PROFESSIONAL DEVELOPMENT

Attend monthly meetings and serve as “Vice President” on Condo Board.

INTERESTS

Enjoy reading, training pets, spending time with family.

REFERENCES AVAILABLE UPON REQUEST

Education

Education
Feb 2003 - Sep 2003

Bachelors

Martech College

Interest

Attend monthly meetings as I serve as "Vice President" on Condo Board

Skills

Skills

Collections

telephone experience in call center to assist and bring accounts current

Customer Service

Telephone experience