Possessing a number of significant achievements within customer services management inadditon to the Operational management and Training. Excellent commercial approach to solving problems and optimizing team potentials whilst pro-actively developing new business strategies and ideas. Now looking for next stage in career whilst continuing to make a significant contribution for a major player in the rapidly progressive organization.
- ·Leadership and organization skills, human relations expert, pleasant Personality, positive attitude.
- ·Project Management, Training of the Training
- ·Experience in Customer Oriented Activities
- Sales and Marketing.
- ·Experience in Managing Effective Team Work
Apr 2010 - Present
Project Manager, CALMS, BISP, SECURITY CARDS PIA &MOI.
NATIONAL DATABASE & REGISTRATION AUTHORITY (NADRA) – Islamabad.April 10 –till date
·Presently I have been assigned to NADRA, Project Management Office, As Project Manager, CALMS, BISP Implementation Manager, and Issuance of Security Card to multiple Government Departments, in addition to the training of Nationwide Projects.
Deputy Manager, NADRA Technologies Ltd.
NATIONAL DATABASE & REGISTRATION AUTHORITY (NADRA) – Islamabad.Jan 06 – April 10
Worked at NADRA Technologies Ltd (NTL) asDeputy Manager Sales & Customer Services. The aim of the assignment is to institutionalize the Product Development system for the organization in addition to data consolidation, Verification process automation and Billing process Automation. The clientele includes banks, non-banking financial institutions (NBFI), public sector organizations, cellular phone companies and security services etc.
·Additionally Dealing in Different NADRA`s products namely VERISYS (On line verifications), SMS based verifications, Copies Of ID Card, Wireless networking solution, Data entry and scanning and On Line testing solution. Responsible for generating business and conducting seminars and arranging information centres at certain locations.
·Corresponding with the Foreign High Commission regarding Verification of POR.
·Contract Management and Proposal writing for all Online/Offline Verification Clientele.
Asst. Manager, Customer Services (Special Handling/Coord).
NATIONAL DATABASE & REGISTRATION AUTHORITY (NADRA)-Islamabad.Oct 03 – Dec 05
·Developed and Established NFC (NADRA Facilitation Cell). NFC is the sole contact point for all CNIC (computerized National ID Card) applicants throughout Pakistan. It is a Customer Services Activity which carries out functions from complaint logging; follow up, to the resolution. I had also developed all the process flows for NFC. Currently along with- team members.
·Looking after Operations and Administration Activities for the Directorate. I am directly looking after the NFC catering for 200-300 applicants per day, till the resolution of each complaint logged.
·Daily correspondence /Coordination with 118 District Registration Offices nation wide, taking account of weekly progress and follow up on backlog.
·Monitoring and evaluation of progress which leads to raising of alarms in advance for eight Regional Headquarters including issues like form collection at District offices, Data Acquisition at Regional offices, Data loading at Central Headquarters and Production of CNICs
·Directly Supervising “Special Handling” with support of teams at eight Regional Headquarters for VIP handling. More than 25000 customers were serviced during the last two years.
·Supervising of Complaint management Cell, which is providing backend support to NADRA Call Center, senior member of the complaint management team which has so far serviced more than 200,000customers nation wide since initiation of this cell.
·Check issues of duplication and erroneous production to identify the loophole and intimate the concern for closure of malfunctioning loop.
I/C (Incharge) Lost Forms Facility, Operations
NATIONAL DATA BASE & REGISTRATION AUTHORITY (NADRA) – IslamabadApr 02- Sep 03
·Missing Application Section was developed to track and trace all the applications that had gone missing between submission and production. In case of any fracture in tracking of form, applicant was to be contacted and a new application for was to be processed.
·Constituted a “Lost Forms Facility” at NADRA HQ with support of Project Manager NIC/ Director Operations at all the 8 regional HQs for the Lost Forms management. More then 300,000 records were processed through this Facility including administration and customer services activities.
·Start to conclusion monitoring of the production/progress of lost forms assigning priority.
·Co-ordinate with all the Provincial Headquarters/Regional Headquarters, regarding lost forms and interdepartmental coordination for supervision /administration activity of the Facility.
MAKKAYS HI TECH SYSTEMS- Islamabad May 01- Apr 02
- Handled Sale Dispatches to customers.
- Tender Enquiries
- Telemarketing, with the Defense Organizations
- Coordination with the customers and the principals abroad.
- Direct Sales/Customer Services activities.
- Procurement through International Vendors and Distribution.
Muslim Commercial Bank, Peshawar, July 98 - Aug 98
- Learnt about the day-to-day banking procedures and operations
- Worked in Customer Services and Remittances Departments of the Bank.
- Worked in Credits and Foreign Exchange departments.