Engineering Service Manager
Dataphone Communications Ltd
General Management of Telecommunication Engineers as well as technical support to office staff and Sales.
Planning and scheduling of engineering resources in prompt response to clients needs.
Implementing, monitoring and reporting of KPI’s to improve the overall performance and effectiveness of the engineering team for Install and Maintenance Department.
Checking compatibility/configuration of equipment required for each job and raise issue notes.
Updating and improving procedures for our ISO9001.
Processing and replying to customer complaints.
Organisation of Quality Control Process and PR visits.
Company Vehicle Fleet Management & Tracking.
Disaster Recovery Coordinator.
Conducting staff appraisals including setting objectives
Active Member of Company Senior Management Team.
Dealing with sub contractors for work needed out of our engineers area