Gregg Massey

Gregg Massey

Summary

Starting as a trainee engineer 10 years ago, I quickly found my natural talent was in fault finding and seeing solutions to problems from ‘outside the box’ due to my logical way of thinking.  I have worked very hard to progress to the position I am now in, and have never stopped learning new techniques and management styles to get the best out of people and improve efficiency in ways that are beneficial to both the company and the worker.  I am a quick learner with the resilience to operate in a variety of conditions.  I understand the importance of high quality customer care in today’s competitive environment. 

Key Skills 

Liaising with customers face to face or over the telephone, with the ability to explain technical issues in laymen’s terms.

Experienced Telecommunications Engineer trained on Siemens & NEC phone systems and in cabling using CW 1308 and Category 5e cable.

Self-motivated and adaptable to working in a wide variety of situations as part of a team or working individually.

General Courses Taken

Supervision and People Management MCCI 1998

Health and Safety, and Risk Assessment.

First aid at work.

Work History

Work History
Jan 2001 - Present

Engineering Service Manager

Dataphone Communications Ltd

General Management of Telecommunication Engineers as well as technical support to office staff and Sales.

Planning and scheduling of engineering resources in prompt response to clients needs.

Implementing, monitoring and reporting of KPI’s to improve the overall performance and effectiveness of the engineering team for Install and Maintenance Department.

Checking compatibility/configuration of equipment required for each job and raise issue notes.

Updating and improving procedures for our ISO9001.

Processing and replying to customer complaints.

Organisation of Quality Control Process and PR visits.

Company Vehicle Fleet Management & Tracking.

Disaster Recovery Coordinator.

Conducting staff appraisals including setting objectives

Active Member of Company Senior Management Team.

Dealing with sub contractors for work needed out of our engineers area