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Fluent in Spanish

Work experience

Retail Cellular Sales

Jan 2010Jul 2010


Ker's Winghouse

Server providing excellent customer service during normal hours and major sports events.  Utilized knowledge of their diverse menu and their famous wings. Made a constant effort to become familiar with regular customers and how to meet their needs. Performed stocking duties and inventory maintenance before, during, and after every shift.

Jan 2007Jan 2008


MC Cross State Incorporation

Managed Internet VOIP sales (Voice over Internet Protocol). VOIP is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Selling home or business VOIP lines for individuals and companies who wanted better and less expensive phone service.

Apr 2005Apr 2007

Manager and Parts and Upgrades Specialist

Dell Inc

Customer Service Specialist in regular and escalated calls regarding all areas of service. Within a year was promoted to Outbound Resolution Specialist handling high end escalated calls and emails regarding client's experience in sales or service. Promoted to Parts and Upgrades Computer Technical Sales Rep for corporations regarding bulk or wholesale computer parts within government, state, local education, and charitable accounts.

Feb 2005Apr 2005

Customer Support

Travel Guide Inc

Assisting individuals in debt consolidation on overdue mortgages, credit card, or medical bills to transfer them in giving them refinance on their total debts.   

Professional Portfolio


Associate of Science Business Administration

Seminole State College

Expected Graduation Date: December 2014

Associate of Science in Business Administration

GPA: 3.3

Dean's List for Spring semester 2013

Currently attending classes Summer 2013

Scholarship to attend Foundation of Economic Education seminar at University of Washington (Seattle, Washington) Summer 2013


Neil Zepkin

Melinda Rodriguez