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Work experience

Jan 2008Oct 2010

Customer Service Rep/Personal Banking Rep

Sovereign Bank/Banco Santander
  1. Customer Service Rep. (CSR)
  • Performed transactions for customers, marketed new products for new/existing customers, processed ATM transactions, money orders, official checks, performed daily and monthly audits, spoke on daily conference calls
  • Crossed trained as a Personal Banking Rep. (PBR) – opens accounts for customers, filed for entire branch, worked in team-like atmosphere, exceeded goals
  1. Branch 2249 (Madison) Lakewood, NJ (Ocean District)
  • CSR Sales Recognition Honor for Quarter 2 in 2008, Regional Team Winners of Quarter 2 Checking Acct. Contest
  1. Branch 0216 (University) Philadelphia, PA (Phila. District) & 0211
  • Led referrals for CSRs for Quarter 3 and Quarter 4 in 2008, 2nd Place in the 2008 Year-End Bang Sprint (Phila. District)
  • 37 Closed Sales for 2nd Quarter in 2009 as Part-Time Employee, 36 Closed Sales for 3rd Quarter in 2009 as Part-Time Employee
Dec 2009Jul 2010

Porfolio Manager

De Lage Landen

Portfolio Management- Collections Department

  • Assume of ownership of assigned portfolio (3,000 accounts) by responding to all incoming calls and correspondence.
  • Call delinquent accounts.
  • Identify and correct misapplied cash applications.
  • Maintain non-financial lease information.
  • Negotiate satisfactory repayment plans.
  • Submit repossession requests in all situations where warranted.
  • Generate form and non-form letters.


Aug 2004Dec 2010


LaSalle University
  1. La Salle University Varsity Men’s Soccer8/04- 11/07
  • Midfielder/Forward, Scored eight career goals, Earned Soccer Scholarship, Atlantic 10 All-Rookie Team 2005
  1. Candlewood Lifeguard Service - Howell, NJ5/2006- 8/2007
  • Open water lifeguard, Worked with the other staff personnel to ensure successful work, Earned raise in wage due to number of saves


4-Year Athletic and Academic Scholarships