At the Canadian Institute of Cosmetic Surgery I had the opportunity of acquiring a lot of on-hand experience with every aspect of running the cosmetic clinic. As such, I acquired administrative and marketing skills, as well as some management and accounting skills.
Some of the tasks I was responsible for included conducting marketing campaigns, seeking best alternatives for advertising, acting as the liaison person and negotiating campaign offerings. As a part of my marketing responsibilities, I also organized promotional mailing campaigns that included a newsletter.
Amalgamating and analyzing statistics as well as typing, editing, revising and translating different documents (courses, medical articles, office forms, etc) were a part of my responsibilities. I also created a variety of "protocols" detailing how different tasks and responsibilities around the office were to be done from a technical standpoint.
The doctor gave an yearly course at McGill which I was in charge of coordinating. This included everything from typing and printing the documents necessary to organizing the time and date with the representative at McGill University.
My job also required receptionist skills such as greeting patients, booking appointments, answering the phone and providing cosmetic surgery consulting.
I had the opportunity of handling the accounts payable which required making the payments to suppliers as well as entering this data in an accounting software.
I had some experience with order management as well, insofar as I had organize the production and delivery of custom-made creams. The different components (the containers, labels and actual creams) were each managed by different companies that had to be synchronized for the delivery of the final product.
Finally, I was able to experience some managerial duties by being responsible to provide and oversee a co-worker's work. Though I was responsible for the output, I was able to provide her with the different tasks and ensure the quality of her work. I was also responsible for teaching her how to perform her duties.
Many of these responsibilities required an important attention to detail, as well as an obvious fluency in written and spoken French and in English. Dealing with ordering and marketing also required an aptitude to clearly define the company's needs and to negotiate.