Zoya Ivanova

Zoya Ivanova

Interest

Particularly interested in the fields of IT Consulting, Advertising, Marketing, Sales, Computer software and Telecommunications.

Summary

Translator/Technical writer with very good experience in translating technical documentation (all kind of English to Spanish user guides and manuals) and providing professional online customer support. Master degree in Economics and Business administration, particularly interested in the fields of Advertising, Marketing, Sales, Consulting, IT, Computer software and Telecommunications.

Work History

Work History
Oct 2005 - Present

Translator-Technical Writer

Ige+Xao Balkan

-      English - Spanish Translations of Technical and Software manuals, user guides, on-line help, interfaces; Editing of software documentation (in MS Word)

-      Manual's/User guides illustration and design handling different company's products

-      Customer support: giving information and attending client's demands and requests about different company's products. Supporting by phone, e-mail, web and live chat.

-      Participation in trainings about new company's products.

-      Distributing work to the team, overseeing their work.

-      Writing technical documentation for the new programs and features and then translating it in Spanish.

Education

Education
Oct 2006 - Jul 2008

MA

Sofia University “ St. Kliment Ohridski”

-      development of managerial spirit, skills and competences

-      ability to perform analyses and develop solutions

-      thorough understanding of business administrative theories and methods

-      basic knowledge about technology strategy, international strategy, organizational cultures, leading teams and human resources development, and other characteristics associated with successful strategic innovation

-      development of concepts and models that help to balance the exploitation of innovative opportunities with the effective management of existing businesses

-      Master thesis on CRM system development (CRM systems application in Bulgaria, and particularly in Ige+Xao Balkan)

Oct 2002 - May 2006

BA

Sofia University “ St. Kliment Ohridski”

-          development of both written and spoken linguistic competence, enrich vocabulary, and consolidate grammatical knowledge, phonetic systems and written and spoken translations

-          cultural studies of Spanish language: history of literature, with elements of the history of language, with the problems of European integration, with bilateral cultural relations

-          Knowledge in the fields of pedagogy, social psychology, sociology, philosophy and interpersonal communication.

-          Techniques and methods of good translations and interpretations

-          Modern technology to acquire skills connected with using the internet and multimedia in future jobs as translators and teachers.

Second language - English

Skills

Skills

Skype

Internet Explorer/Mozilla Firefox

Snagyt

SQL

Microsoft Office/Word

Wintrans

SDLX Lite

Windows XP, 7

English

Spanish

Certifications

Certifications
May 2002 - Present

Bachelor’s degree

Spanish Ministry of Education, Culture and Sport

Secret