Rosaida Docot

Rosaida Docot

Work History

Work History
Apr 2007 - Present

Business Process Outsourcing Associate

Accenture Inc.

1.Responsible for the completion of the straightforward and stand alone tasks with possible high volume transactions following predefined procedures more specifically, the primary role is to review completeness and accuracy of insurance enrollment to ensure that health care policy guidelines are followed.

2. Ensure that necessary updates in the system are done accurately and timely.

3. Evaluate applications and other membership materials for completeness.

4. Enter new member applications into the system.

5. Resolve routine questions and problems and escalate more complex problems to higher levels as needed

6. Ensure Membership enrolment is processed through the system.

7. Analyzing and processing all work orders in batches: evaluate eligibility and add new members, update of member info, termination of members.

8. Ensure timely maintenance of membership

9.Review system for accuracy and completeness related to rates

10. Escalation of issues to direct supervisor

11. Other task / ad hoc responsibilities that may be assigned from time to time

12. Ensure that individual & team quality of work meets or exceeds SLA targets.

Jan 2006 - Nov 2006

Service Crew

Mc Donald’s

Responsible for the production of foods that the store offers and make sure that cleanliness and standard operating procedure are followed to obtain customer satisfaction

Feb 2005 - Aug 2005

Service Crew

Greenwich Pizza Inc

Worked as a part-time service crew. Responsible for the preparation of quality pizza following standard procedure and guidelines.

Awarded as Rookie of the Month on February 2005.

Education

Education
Jun 2003 - Mar 2007

BS Psychology

Universidad de Manila

I graduated with the degree of BS Psychology at the Unversidad de Manila, formerly known as City College of Manila. This college is run by the City Government of Manila and all students who are studying here is proud to say that they are scholars of Manila.

Skills

Skills

Microsoft Excel, Word and Internet Applications