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Nurul Amira Binti Abdul Mattin

Customer Service / Public Relations

Summary

A skilled communicator; able to maintain cultural sensitivity, establish rapport with

members of divers group, and promote team cohesiveness.

Highly organized and independent; able to effectively coordinate tasks to accomplished projects

with timeliness and creativity.

Decisive, efficient team approach. Outstanding communication skills.

Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and

strong work ethic.

Education

Sep 2010Oct 2012

Diploma in Hotel and Tourism Management 

UCSI University, Sarawak Campus 

Diploma in Hospitality and Tourism Management 

Grade B / 2nd Class Upper Level /  Graduated in October 2012

Jan 2004Dec 2009

SPM Level

SMB St Teresa, Kuching Sarawak 

Grade C / 2nd Class Lower / Graduated in Dec 2009

 

Jan 1997Dec 2003

UPSR Level

SK Rakyat Jalan Haji Bolhassan, Kuching Sarawak

Grade B / Graduated in Dec 2003

Work experience

May 2015Oct 2015

Event and Marketing Executive

Virtus Mediaset Asia Sdn Bhd, Damansara Perdana 

Plan, design and produce events while managing all project delivery elements within time limits.

Liaise with clients to identify their needs and to ensure customer satisfaction.

Proactively handle any arising issues and troubleshoot any emerging problems pre and during the event day.

Research market, identify event opportunities and generate interest.

Feb 2015Apr 2015

Mobile Banker Cards / PIL

HSBC Bank Berhad, Jalan Ipoh Branch

Promotes / sells credit card from existing and prospective customers through a relationship-based approach.

Makes telephone calls to promote products from existing and prospective customers.

Plans and organizes personal sales strategy by maximizing the return on time investment for the territory / segment

Sep 2013Sep 2014

Guest Services Assistant (GSA)

Air Asia Berhad (Based in LCCT & KLIA 2)

Responsible in making sure that passengers and their luggage safely board the right aircraft at the right time.

To provide a welcome service to the business passengers at check in and to assist in smoothing the customer

journey through the airport.

To solve problem on site issues which may impact on business customer experience.

To take service recovery measure when appropriate to protect the customer experience.

Feb 2012May 2012

Internship / Practical for 4 Months

Riverside Majestic Hotel, Kuching Sarawak

Attached in 4 departments :

1) Human Resource Department as Human Resource Assistant 

2) Food and Beverage Department as Waitress 

3) Guest Services Assistant  / Receptionist

4) Housekeeping Department as Housekeeper

 Working part time at Sarawak Club as a Waitress in Chinese Wedding.

Jan 2010Jan 2012

The Quad, UCSI University Sarawak Campus

UCSI University 

Working part time as a Waitress and Kitchen Helper 

Working part time as recording Guess Information

Working part time at (My CenTHE) BCCK Kuching Exhibition

Jan 2007Dec 2009

Leo Club, Interactive and Recreation Club

Co-Curriculum

Member of Leo Club(Interactive and Recreation club) 

Jan 2007Jan 2009

Designer and Editor 

Co-Curriculum

Part time Designer and Editor for school magazine and school flyers.

Jan 2007Jan 2009

Pandu Puteri, Malaysia 

Member of Pandu Puteri

Jan 2007Jan 2009

SLAD (Skim Lencana Anti Dadah)

 

Member of Skim Lencana Anti Dadah 

Skills

Advance

Airline Operating System (SITA), Hotel operating System (OPERA)

Intermediate

Microsoft Office, Word, Excel, Powerpoints

Advance

Customer Service / Public Relations

Certifications

Jan 2010Apr 2010

National Services, PLKN 

Kem Juara Serian, Sarawak (3 Months)

It is a way to encourage between youths of certain ages from different races and ethnic groups and address concerns that the country's various groups were becoming increasingly isolated from one another

Jun 2003Sep 2003

Choir Club Represent Kuching City

SK Rakyat Jalan Haji Bolhassan, Kuching Sarawak

This course provides an avenue for young students to worship,while developing their voice, musicianship, creative skills and teamwork.

References

Name : Sakinah Binti Nordin 

Contacts : 019 - 392 7202

Office Address : 

Virtus MediasetAsia Sdn Bhd, Lot 102, Block C, 1st Floor, Perdana Exclusive

Damansara Perdana, No 15, Jalan PJU 8/1, 47820 Petaling Jaya

  

Name : Zahari Bin Affendi

Contacts : 017 - 624 9652

Office Address : 

Virtus Mediaset Asia Sdn Bhd, Lot 102, Block C, 1st Floor, Perdana Exclusive

Damansara Perdana, No 15, Jalan PJU 8/1, 47820 Petaling Jaya

Additional Info

Preferred Location : Kuala Lumpur 

Expected Salary : RM2,500