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Work experience

Jan 2013Present

Operations Manager

PT. Satu Bumi

Logistics management:

The operations manager ensures that the machinery and equipment used have the ability to produce goods and services for the client at an acceptable standard. The operations manager also coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients. The manager may interact with the employees, prepare reports on the current condition of logistics, and decide on the next course of action.

Budget management:

The operations manager may obtain the requirements for logistics and coordinate with the finance department to obtain the necessary approval for the budget. The manager ensures that quality equipments are procured within the budget.

Operational strategizing:

Apart from logistics management, the operations manager plays a key role in chalking out the overall operational policy. For example, the operations manager could determine the types of equipments needed to fulfill the organizational quality policy. The operational manager could also formulate suggestions on how to make an optimum use of the resources of the organization (for example:  Enterprise Resource Planning and Supply Chain Management).

Manage support services:

Each support service has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. The operations manager plays a vital role in maximizing the output of the various support services such as, IT, finance and HR. For example, the manager may—in consultation with the IT services personnel—procure Servers that helps the organization store huge amount of confidential data in a secure manner.

Managing third party relations:

An organization may make use of different third party services, such as security, administrative assistants, and office conveyance. The operational manager needs to ensure that standard procedures are followed when third parties are hired. Also, the manager needs to ensure that the necessary administrative and legal formalities are completed. Lastly, the manager ensures that the third party properly executes the agreed terms and conditions.

Apr 2012Dec 2012

Marketing Officer

PT. Bank Rakyat Indonesia (Persero) Tbk.

  • Winning of new accounts 
  • Processing loan applications 
  • Loan disbursement and monitoring 
  • Deposit mobilization 
  • Collection out loan repayments 
  • Rendition of daily returns

Apr 2010Mar 2012

Customer Service

PT. Bank Rakyat Indonesia (Persero) Tbk.
  • Handle transactions and answer customer queries
  • Decipher customer needs and offer the best solution based on proper company policies
  • Effectively communicate ideas, suggestions and answers
  • Refer customers to people who specialize with the type of problem or query they present
  • Complete complex money-related transactions
  • Offer upgrades and new banking services or products
  • Clerical tasks


Sep 2004Aug 2008

Bachelor of Social & Political Science

Muhammadiyah University of Yogyakarta
Jul 2001Jul 2004

Senior High School

SMAN 10 Yogyakarta
Jul 1998Jul 2001

Junior High School

SMPN 2 Yogyakarta
Jul 1992Jul 1998

Elementary School

SDN Ngupasan I Yogyakarta


Mr. Ken Peacock

My Factory Manager from Manchester, England. Previously worked at British Aerospace.

[email protected]



Leading a Work Group
Microsoft Office 2007 and 2010
Data Administration
English Language
Bahasa Indonesia