Experiencia profesional

Experiencia profesional


oct 2015 - presente

Agent/client Relations

AGENT/CLIENT RELATIONS- working on behalf of Nissan Europe--Ongoing Data entry. Follow up campaigns with regard to Nissan projects. Answering inbound phone calls from clients in order to resolve their issues. Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions. Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Multitasking and problem solving in English and Spanish


jun 2015 - oct 2015

Client Relations Executive/transaction Monitoring

CLIENT RELATIONS EXECUTIVE/TRANSACTION MONITORING-London- Monitoring transactions Anti-Money laundering and fraud account revision Contacting customers via phone and email in Spanish and English when required. Managing client's accounts on a daily basis Contacting 3rd party companies in order to provide clients with reports or possible solutions to their queries. Use of software Salesforce Supporting managers from the Fraud and Compliance team. Processing refunds, international transactions, checking documents(ID, passports etc.)

Worldremit- London

mar 2015 - jun 2015

Sales Administrator and Client Relations 

SALES ADMINISTRATOR AND CLIENT RELATIONS(Position left due to the Company going into administration) VOGA-London- Provide best in class service to all customer contacts-internal and external-through ownership of assigned accounts and demonstrated proficiency of the business. Proactively communicate issues or customer's queries pertaining their accounts. Responsible for order upload, order confirmations, exchanges and resolution of any discrepancies. Follow up orders through the order management system from the time of receipt to the time of shipment. Manage invoices and track payments for cash in advance accounts. Communicate order status to Sales team. Monitor order to shipment flow to ensure timely shipping Liaison between different internal teams to solve any issues Provide support as it relates to returns, generating return authorization, schedule pick up in partnership with 3rd party and providing instructions to account. Develop weekly reports for assigned accounts and ensure sales are reported accurately Provide analysis as needed to support other department's requests and resolve related issues. Provide shipping documents to client in order to process returns. Provide daily activity report as needed by the business, leadership and/or account Helping Marketing team to develop strategies in order to improve sales. Prepare quotes for Business to Business sales. To ensure profit margins are maintained and targets achieved through keeping the website optimised for sales. Creating and requesting budgets for extra services provided to our clients. Interpret Profit & Loss, product sales and other reports to identify errors and provide insight into performance and ideas for resolutions/improvements.


sep 2014 - ene 2015

Customer Services Advisor/sales Administrator Mission Type of

CUSTOMER SERVICES ADVISOR/SALES ADMINISTRATOR(MISSION TYPE OF CONTRACT) Complaint handling by e-mail and over the phone. Outbound and inbound calls from customers. Order Administration, replacements, cancellations, placing orders on behalf of customers via phone or email. Issuing refunds in Worldpay. Mozart knowledge. Ensuring that a customer's problem is brought to a satisfactory conclusion. Collecting and analyzing data to monitor the level of customer service. Maximising every sales enquiry. Logged enquirers and resolutions on a database. Checking availability of products and stock. To liaise with the Finance Team in order to sort out any issues relating to refunds or returned items. Contacting carriers in order to know when items will be shipped and provide customers with updates.


jul 2014 - ago 2014

Customer Service Advisor(Mission Type of Contract)

ONLINE CUSTOMER SERVICE ADVISOR(MISSION TYPE OF CONTRACT) (Temporary role)-London- Complaint handling in English. Order Administration. Reviewing the Client's orders. Issuing Refunds. Social Media support. Any ad-hoc duties required across the E commerce Customer Service team. Be an active participate in team meetings and training sessions. Support other team member in busy times and in demanding situations. TRAVELLER

Tracoin Ltd Travel Corporation-London

jul 2013 - ene 2014

Assistant Operation Executive Mission Type of

ASSISTANT OPERATION EXECUTIVE(MISSION TYPE OF CONTRACT). Responsible complex, technical and confidential administrative support activities for several executive manager. Communicating with supplier all around Europe. Updating database with the information provided by our suppliers. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Creating databases in Excel. Contribute in increasing the team efficiency by giving support both operationally and administratively. Providing assistance and coordination regarding several Companies' tours.

Air France/KLM/Delta Air Lines-London

feb 2011 - jun 2013

Customer Service Executive(Fixed Contract)

CUSTOMER SERVICE EXECUTIVE(FIXED CONTRACT)-Dealing with post travel claims and complains from passengers. Monitor payments(MCO/Cheques/bank transfers). Dealing with inbound calls and English and Spanish. Checking the progress of our customer claims so outbound calls were required on a regular daily basis. Contribute to Customer loyalty and offering or promoting products when it was convenient. Dealing with corporate accounts from implants and travel agencies. Creating and updating databases such as a Fidelio with passenger information. Knowledge of 3 different company policies and how to apply them in every situation. Responding customers via email in Spanish and English. Contribute in increasing the team efficiency by giving support both operationally and administratively. Translation of documents and templates Spanish into English and vice versa. MARKET RESEARCHER

Myriad of Companies-London

2006 - 2008

Sales Assistant

LUXURY SALES ASSISTANT Emanuel Ungaro at New Bond St, Fendi at Selfriges and Fendi at Knightsbridge, Ermenegildo Zegna in New Bond St, Top Shop in Oxford Circus and Holland and Holland in New Bond St. Contributing to customer loyalty and offering or promoting products when it was relevant. Dealing with customers on an extremely professional basis face to face or over the phone. Organising the stockroom. Maximizing sales through strong communication skills. Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand. Welcoming clients. ADDITIONAL INFORMATION I do love travelling to foreign countries and learn from these new experiences. I also adore live music and opera. I am very much into Art and Architecture. One of my biggest passions is to learn languages to be able to understand people around me..

Formación académica

Formación académica

University of Murcia and  UNED 


English Literature and Language

5 years degree in English Literature and its Language. 

University of Wales-Swansea

2005 - 2006

European Erasmus Grant

Información de contacto.