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Nur Wahida Mohd Ulwi

Customer Service Administration Logistic

Summary

I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system at  previous Customer Service Company.

My commitment to excellent work standards will add value to the team.

I am a fast learner, I had to learn a totally new operating system in my last job and I was up and running within a couple of weeks.

You require someone who can perform a customer service  duties. I have a track record of carrying out these different tasks efficiently and successfully.

My high energy, and quick learning style enable me to hit the ground running and rapidly size up problems. I have the ability to stay focused in stressful situations, and can be counted on when the going gets tough. I know I would be a great addition to your team.

Personal Particulars

Address          :     D-4-13 Perumahan Polis Bayan Indah,11900 Bayan Lepas, Pulau Pinang.

Age                         :   25 years old                   Date of Birth      :   13 April 1993

 

Nationality         :    Malaysian                     Gender                :   Female

 

Marital Status     :   Single                             IC No                   :  930413 - 07 – 5774

Work experience

May 2016June 2017

Customer Service Administration Logistic

Switch Service Center

Handling all logistic courier from Malaysia send to Singapore, check on case status and checklist report by customer. Proceed with back end work such as KBB, KGB , Mail-In . 

Arranged outstation unit. Answering 10 calls per day. Normally do back end work such as like email, using  excel . 

At the same time, we need to involved with exam which is related with services in repairing iPhone , MacBook, iMac and so on. 

Jul 2015Jan 2016

Customer Service Manager SEA Lenovo Care Team (Contract)

Lenovo Malaysia

- A staff (One)
To contact Lenovo customers to offer machine replacement, and to perform simple survey on machine performance + answer enquiry from customers
-To arrange for logistic delivery within Singapore and Malaysia.
-Update tracker/ Online tracker which include for Asean Country.
- Consult meeting with client from Asean Country based on Logistic Delivery.

Jan 2015Jun 2015

Technical Helpdesk Customer Advocate (Contract)

YTL Communication ( YES 4G ) 

Identify and handle customer inquiries via calls,email &  chat completely,effectively and accurately to the satisfaction of customers. Educate customers about the organization’s product and services and direct them toward available resources for self help.

Apr 2014Dec 2014

Mentor Trainee ( Floor Support Management)

Aegis BPO 

Trained all customer service staff which still under training.

To monitor all agent on the floor. The support self and product . To manage the new agent on the floor and follow up new agent before send to on live floor . Arrange for training and do calls monitoring . test call for a new agent and follow up to backup their product  and knowledge of customer service skills. Have to prepared powerpoint slideshow for new agent.

May 2013Mar 2014

Customer Service Executive 

VADS BERHAD 

Handling inbound calls,billing ,roaming  outbound for celcom project .Assist inbound / outbound calls ,emails based on technical support. Help out customer to activate their roam server  and troubleshooting for phone configuration.

Dec 2012May 2013

Operator

B/Braun Medical Factory Logistic

To monitor the machine every half an hour for our product with high quality / do more exhibition for international science day. This scope of job is more to medical . I have to makesure the quality of product to give satisfaction to customers.

Dec 2010Jun 2011

Cashier / Customer Service

Sunshine Square Wholesale 

To assist document/emails pertaining to the

customer issues,front liner customer service for cust who are came to claim their reward or redeem their voucher before shopping. To handle power point , excel for claims.Assist customer to renew membership card.

Education

Jun 2011Dec 2012

STPM

SMK SUNGAI ARA

Literature  in Bahasa - literature research the Malaysian Historical special

Jan 2006Dec 2010

SPM

SMK RAJA TUN UDA

Literature  in Bahasa

Skills

Technical

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Accurately process and record call transactions using a computer and designated tracking software.

Microsoft Word & Excel

Good understanding of Excel features like tables, cell styles, formatting options is necessary to make awesome Excel workbooks.

Can use a simple SUM or IF formula, an advanced user of it would be able to seamlessly write & combine formulas like SUMIFS, SUMPRODUCT, INDEX, MATCH, LOOKUP formulas.

How to combine formulas with conditional formatting to highlight data that meets almost any condition.

Customer service 

Accuracy and attention to detail, Analysis, Research, Problem solving, Self-presentation and positive attitude,Profound understanding of customer psychology aimed at providing individualized customer services,Track record of using tact when handling irate customers,Known for utilizing humor sense during stressful interactions with customers and Savvy with modern technologies.

Cover Letter

I am seeking a position within your organisation for this purpose, I hereby enclosed my resume to help
your judgement. With my knowledge, experience and personal drive, I believe that my experience of
customer service, can greatly strengthen your business and your company surely.

My future task. I offer you a hard work spirit, a fast adapt to your working environment and mutual characteristics in order to drive and archive your corporate goal. I believe in excellence and have always dedicate to myself, my talents and my creative abilities to assure the successful accomplishment of any company goal.

My positive attitude and willingness to give makes me a valuable asset to any organisation that would employ
me.

I am confident that my skills will be an asset and have a favourable impact in your organisation. I
would be glad if your consider my request for a personal interview to discuss this job opportunity.

Kindly please contact me at [email protected] or  01110365772.

Thank You,
Nur Wahida.