Nur Wahida Mohd Ulwi

Nur Wahida Mohd Ulwi

Case Manager Customer Service Logistic 


I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system at  previous Customer Service Company.

My commitment to excellent work standards will add value to the team.

I am a fast learner, I had to learn a totally new operating system in my last job and I was up and running within a couple of weeks.

You require someone who can perform a customer service  duties. I have a track record of carrying out these different tasks efficiently and successfully.

My high energy, and quick learning style enable me to hit the ground running and rapidly size up problems. I have the ability to stay focused in stressful situations, and can be counted on when the going gets tough. I know I would be a great addition to your team.

Personal Particulars

Address          :     B-16-01 FLORA DAMANSARA ,Bandar Damansara Perdana ,47820 Petaling Jaya, Damansara ,Selangor.

Age                         :   23 years old                   Date of Birth      :   13 April 1993


Nationality         :    Malaysian                     Gender                :   Female


Marital Status     :   Single                             IC No                   :  930413 - 07 – 5774

Work History

Work History

Case Manager SEA Lenovo Care Team

Jul 2015 - Jan 2016
Lenovo Malaysia

- A staff (One)
To contact Lenovo customers to offer machine replacement, and to perform simple survey on machine performance + answer enquiry from customers
-To arrange for logistic delivery within Singapore and Malaysia.
-Update tracker/ Online tracker which include for Asean Country.
- Consult meeting with client from Asean Country based on Logistic Delivery.

Technical Helpdesk Customer Advocate

Jan 2015 - Jun 2015
YTL Communication ( YES 4G ) 

Identify and handle customer inquiries via calls,email &  chat completely,effectively and accurately to the satisfaction of customers. Educate customers about the organization’s product and services and direct them toward available resources for self help.

Mentor Trainee ( Floor Support Management)

Apr 2014 - Dec 2014
Aegis BPO 

To monitor all agent on the floor. The support self and product . To manage the new agent on the floor and follow up new agent before send to on live floor . Arrange for training and do calls monitoring . test call for a new agent and follow up to backup their product  and knowledge of customer service skills. Have to prepared powerpoint slideshow for new agent.

Customer Service Executive 

May 2013 - Mar 2014

Handling inbound calls,billing ,roaming  outbound for celcom project .Assist inbound / outbound calls ,emails based on technical support. Help out customer to activate their roam server  and troubleshooting for phone configuration.

Logistic Partner

Dec 2012 - May 2013
B/Braun Medical Factory Logistic

To monitor the machine every half an hour for our product with high quality / do more exhibition for international science day. This scope of job is more to medical . I have to makesure the quality of product to give satisfaction to customers.

Cashier / Customer Service

Dec 2010 - Jun 2011
Sunshine Square Wholesale 

To assist document/emails pertaining to the

customer issues,front liner customer service for cust who are came to claim their reward or redeem their voucher before shopping. To handle power point , excel for claims.Assist customer to renew membership card.




Jun 2011 - Dec 2012

Literature  in Bahasa - literature research the Malaysian Historical special


Jan 2006 - Dec 2010

Literature  in Bahasa




Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Accurately process and record call transactions using a computer and designated tracking software.

Microsoft Word & Excel

Good understanding of Excel features like tables, cell styles, formatting options is necessary to make awesome Excel workbooks.

Can use a simple SUM or IF formula, an advanced user of it would be able to seamlessly write & combine formulas like SUMIFS, SUMPRODUCT, INDEX, MATCH, LOOKUP formulas.

How to combine formulas with conditional formatting to highlight data that meets almost any condition.

Customer service 

Accuracy and attention to detail, Analysis, Research, Problem solving, Self-presentation and positive attitude,Profound understanding of customer psychology aimed at providing individualized customer services,Track record of using tact when handling irate customers,Known for utilizing humor sense during stressful interactions with customers and Savvy with modern technologies.