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Nur Wahida Mohd Ulwi

Administration Customer Service Logistic International

Summary

I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system at  previous Customer Service Company.

My commitment to excellent work standards will add value to the team.

I am a fast learner, I had to learn a totally new operating system in my last job and I was up and running within a couple of weeks.

You require someone who can perform a customer service  duties. I have a track record of carrying out these different tasks efficiently and successfully.

My high energy, and quick learning style enable me to hit the ground running and rapidly size up problems. I have the ability to stay focused in stressful situations, and can be counted on when the going gets tough. I know I would be a great addition to your team.

Personal Particulars

Address          :     B-16-01 FLORA DAMANSARA ,Bandar Damansara Perdana ,47820 Petaling Jaya, Damansara ,Selangor.

Age                         :   24 years old                   Date of Birth      :   13 April 1993

 

Nationality         :    Malaysian                     Gender                :   Female

 

Marital Status     :   Single                             IC No                   :  930413 - 07 – 5774

Work experience

May 2016Present

Administration Customer Service Logistic International

Switch Service Center

Handling all logistic courier from Malaysia send to Singapore, check on case status and report by customer. Proceed with back end work such as KBB, KGB , Mail-In . 

Arranged outstation unit. Answering 10 calls per day. Normally do back end work such as like email, using  excel . 

Jul 2015Jan 2016

Case Manager SEA Lenovo Care Team

Lenovo Malaysia

- A staff (One)
To contact Lenovo customers to offer machine replacement, and to perform simple survey on machine performance + answer enquiry from customers
-To arrange for logistic delivery within Singapore and Malaysia.
-Update tracker/ Online tracker which include for Asean Country.
- Consult meeting with client from Asean Country based on Logistic Delivery.

Jan 2015Jun 2015

Technical Helpdesk Customer Advocate

YTL Communication ( YES 4G ) 

Identify and handle customer inquiries via calls,email &  chat completely,effectively and accurately to the satisfaction of customers. Educate customers about the organization’s product and services and direct them toward available resources for self help.

Apr 2014Dec 2014

Mentor Trainee ( Floor Support Management)

Aegis BPO 

To monitor all agent on the floor. The support self and product . To manage the new agent on the floor and follow up new agent before send to on live floor . Arrange for training and do calls monitoring . test call for a new agent and follow up to backup their product  and knowledge of customer service skills. Have to prepared powerpoint slideshow for new agent.

May 2013Mar 2014

Customer Service Executive 

VADS BERHAD 

Handling inbound calls,billing ,roaming  outbound for celcom project .Assist inbound / outbound calls ,emails based on technical support. Help out customer to activate their roam server  and troubleshooting for phone configuration.

Dec 2012May 2013

Logistic Partner

B/Braun Medical Factory Logistic

To monitor the machine every half an hour for our product with high quality / do more exhibition for international science day. This scope of job is more to medical . I have to makesure the quality of product to give satisfaction to customers.

Dec 2010Jun 2011

Cashier / Customer Service

Sunshine Square Wholesale 

To assist document/emails pertaining to the

customer issues,front liner customer service for cust who are came to claim their reward or redeem their voucher before shopping. To handle power point , excel for claims.Assist customer to renew membership card.

Education

Jun 2011Dec 2012

STPM

SMK SUNGAI ARA

Literature  in Bahasa - literature research the Malaysian Historical special

Jan 2006Dec 2010

SPM

SMK RAJA TUN UDA

Literature  in Bahasa

Skills

Technical

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Accurately process and record call transactions using a computer and designated tracking software.

Microsoft Word & Excel

Good understanding of Excel features like tables, cell styles, formatting options is necessary to make awesome Excel workbooks.

Can use a simple SUM or IF formula, an advanced user of it would be able to seamlessly write & combine formulas like SUMIFS, SUMPRODUCT, INDEX, MATCH, LOOKUP formulas.

How to combine formulas with conditional formatting to highlight data that meets almost any condition.

Customer service 

Accuracy and attention to detail, Analysis, Research, Problem solving, Self-presentation and positive attitude,Profound understanding of customer psychology aimed at providing individualized customer services,Track record of using tact when handling irate customers,Known for utilizing humor sense during stressful interactions with customers and Savvy with modern technologies.