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Nur shahida binti samsudin

Personal Details

Summary

Result-oriented with 3 years customer service and administration experiences.

Work experience

Oct 2015Present

Customer Service Executive -Supply Chain

Philips Malaysia Sdn Bhd
  • Handle purchase order and delivery order from clients
  • Experience in SAP system
  • Ensure all the logistic delivery on time
  • Prepare and provide a credit note for shortage and broken items
Dec 2014Aug 2015

Branch Helpdesk Executive

AmBank Group Berhad
  • Handle letters, faxes and e-mails from branches which related to customers' credit cards inquiry

  • Receive calls from branches with regards on customers' inquiries/card problems

  • Handle walk in customers

  • Provide an excellent service and details of our product information to customers

May 2011Dec 2014

Customer Support Executive/ Backend Executive

MBF Cards Sdn Bhd
  • Handle letters, faxes and e-mails from customers which related to customers' credit card inquiries

  • Make an outbound call and liaise directly with customers via phone

  • Handle walk in customers

  • Handle customers' complaint and cc to Bank Negara

  • Provide an excellent service and details of our product information to customers

Sep 2010Nov 2010

Administration Officer

AmBank Assurance Bhd
  • Analyse and test IT programs to generate the company 2nd batch of policy website

  • Summarize and solve the errors with IT engineers

May 2010Sep 2010

Account and Administration Officer

System Consultancy Services Sdn Bhd
  • Fill and update weekly Ledger Account General

  • Assist in all account payable and receivable

  • Assist in monthly cheque for staff’s allowance, company utilities and supplies

  • Prepared Trial Balance, Balance Sheet and Profit & Loss account & 
    Bank reconciliation in MYOB Accounting System

  • Prepare and process invoices

  • Issue payment voucher and receipt

  • Handle incoming calls for the department/suppliers

  • Experience in MYOB accounting system

Education

May 2007Jun 2010

Bachelor of Degree (Hons) in Banking and Finance

Malaysia Multimedia University
May 2005May 2006

Certificate of Pre-University Studies in Accountancy

Tunku Abd Rahman College
Jan 2000Dec 2004

Secondary School

SMK Puteri Ampang, Kuala Lumpur
Jan 1994Dec 1999

Primary School

S.R.J.K © Lai Meng

Skills

  • MYOB
  • Microsoft office (excel, power point, words)
  • SAP

Languages

Fluent in Bahasa Malaysia and English.
Average in speaking in Mandarin