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Summary

Former Personal Trainer, Group Fitness Instructor, and Fitness Floor worker currently working in the Health Supplement and Herb industry. Passionate advocate of a holistic health lifestyle, using my knowledge of fitness and nutrition to help others make healthy lifestyle choices. Looking to fill in my schedule with a Part Time Fitness Staff position at the YMCA to utilize my knowledge and deep interest in Fitness, Kinesiology, and Customer Service.  

Education

Jan 2009Dec 2010

Business Administration Associate's Degree

Southeast Technical Institute
02/15/1502/14/17

ACE Personal Trainer Certification

American Council on Exercise

2 Year Personal Trainer Certification

Skills

Customer Service

In depth knowledge of exercise machines, fitness floor rules and ethics, and overall general gym environment stemming from fitness floor work as a Personal Trainer at both the YMCA and YWCA. Ability to listen to and respond to customer questions and comments while providing exceptional customer service with a friendly demeanor. Ability to respond to any escalated situation in a very calm and direct manor. Ability to connect with people of various backgrounds due to my diverse background and ability to speak multiple languages. 

Personal Training

Over 1 year experience as personal trainer working with clients 1-on-1 and small groups. Successfully maintained 20 hour/week a client base while also teach Small Group Fitness classes such as TRX/Kettlebell, HIIT style Boot Camp, and Kettlebell Strength

Group Fitness Class

Over 1 year experience successfully teaching Group Fitness classes such as BootCamp and PiYo. Helped make working out fun and exciting for participants and thoroughly enjoyed teaching and seeing the improvements in participants. 

Multitasking

Ability to focus on several tasks at once, such as: Answering phone calls, helping customers, communicating with co-workers, watching for small children unsafely using equipment, etc; All while providing exceptional customer service.

Bilingual

Fluent in Amharic (Official Language In Ethiopia) along with English

Work experience

Oct 2018Present

Herbery Associate and Product Buyer (Part Time)

Tao Natural foods

Greet and assist customers with any questions, comments, concerns, and recommendation requests regarding Herbs, Health Supplements, General Merchandise,  Health Books. Help maintain a clean and organized Health Store making sure bulk herbs are filled, products are well-stocked, and area is clean. Also, set up and buy wholesale products through various vendors, to maintain stock of current products and also bring in new products based on customer demand. 

Dec 2017Present

Wellness Associate & Receiver (Part Time)

Wedge CoOp

Provide exceptional customer service as a priority. Receive, unpack, record, stock, distribute, and calculate costs of incoming merchandise for the Health & Body Care department. Maintain a clean and fully stocked area for customers to enjoy and purchase their wellness needs. Consult w/ customers on what products to use and where to find them on our shelves. Answer phone calls and contact customers to complete purchases and to answer questions. Consistently learn and attend various trainings from brands of products we carry.

May 2016Dec 2017

Front End Shift Lead (supervisor)

Seward Community CoOp (Minneapolis)

Lead the Front End Department by scheduling and coordinating staff breaks, coordinating staff schedule changes as needed, dealing with escalations, covering Customer Service desk, cashiers, and baggers when needed, create Excel sales reports daily, return shopping carts from outside when needed, be available for any questions, concerns, or comments from Front End staff.

Oct 2015May 2016

Personal Trainer and Group Fitness Instructor

Midtown Minneapolis YWCA (Minneapolis, MN)

Meet and great fitness members and build relationships which lead to personal training sessions. I sell my personality as a trainer and coach clients on exercise forms techniques and help create goals and workout plans for clients. Answer fitness and nutrition related questions from fitness members. Teach group fitness classes a couple of times per week at both Midtown and Uptown locations in Minneapolis.

Mar 2015Oct 2015

Personal Trainer

Sioux Falls Family YMCA (Sioux Falls, SD)

Assisted fitness members with any fitness related questions and/or comments. Contacted members to advise of and sale personal training package, coached and trained clients based on fitness needs and goals. 

Dec 2014May 2015

Youth Boys Basketball Coach

CYAL Rebels Sioux Falls

Coached and trained middle school boys, mainly from the inner city, on various basketball skills and teamwork activities in preparation for games and tournaments. Coached practices and games for a full season and handled basketball-related activities. Also helped provide inspiration to the team members and taught life-skills based on my personal experiences growing up in Sioux Falls. Built strong working-relationships with the individual team members, their parents, and fellow coaches.