• Continually recognized with positions of increased responsibility for outstanding work ethic
  • Self motivated with ability to multi-task
  • Exceptional organization skills with a focus on detail and completing multiple projects in a dead-line focused environment
  • Forged and maintained relationships with clients
  • Successful in identifying clients inefficiencies and implementing solutions
  • Achieved 95% customer satisfaction rating earning consistent repeat and new business revenue

Work History

Work History
Jun 2010 - Present

Product UAT Manager

RR Donnelley/Bowne

Organized   Team Player  Results Driven  Proactive

Organized self starter instrumental in developing testing process where one did not exist for newly developed Web platform application.  Restored client's confidence in utilizing and integrating application into monthly workflow which aided in capturing 60% of market for SEC compliance.  Customer advocate by committing to the usability and capability of application directly to Account Managers thereby becoming one of two primary internal contacts.

Ardent believer in the power of teamwoork to communicate solution created by the need's of the client.


  • Mastered organizational skills required to manage testing efforts for all products on a single platform
  • Ability to multi-task by managing test execution, coordinating efforts/tasks of all testers by providing tangible test results, issues and potential resolutions in a timely manner
  • Deadline oriented in a fast pace environment
  • Developed a solid understanding of the application, user functionality and ongoing business requirements by deciphering technical requirements and communicating functionality to both internal and external end users
  • Coordinated efforts with each Product Manager in an effort to synchronize all phase activities
  • Documented all test results and developed a process for efficient resolution
Oct 2008 - Jun 2010

Product Manager

Bowne/Gcom2 Solutions

Client Focused  Team Player  Resolution Provider

Client oriented leader who is able to translate client's ideas into language understood by Technology.  Effective team participant skilled in communicating concepts into action items for development.  Customer focused on resolving client's concerns by providing solutions through application functionality.  Quick learner eager for new professional challenges.


  • Created and maintained business requirements
  • Ensured product supports company's overall strategy and goals
  • Interacted with all areas of company in an effort to deply application sufficiently
  • Communicated with both internal and external stakeholders to identify future needs and expectations
  • Conducted research based on Development's requests
  • Hosted monthly meetings to demonstrate development functionality
Nov 2007 - Oct 2008

Manager of Client Service

GCom2 Solutions

Liaison  Proactive  Self Motivation  Client Relations

Liaison between client, Business Development and Implementation Services.  Proficient in identifying client's inefficiencies specific to production cycle and the need to automoate processes through the adoption services/or products.  Solicited client's feedback through development of customer survey and provided acceptable solutions to client's concerns.


  • Conduct product demonstrations for proprietary application designed to automate process specific to legal requirements
  • Assume Project Manager role necessary to implement proprietary application required to satisfy client's needs
  • Sell proprietary service to clients
  • Trained managers on preparing internal reports and invoicing for Accounting Department thereby creating consistency for each site throughout the United States
Jan 2000 - Nov 2007

Regional Manager/Manager/Assistant Manager of Mutual Fund Services

Gcom2 Solutions

Client Relationship  Technical Support  Revenue Growth  Documentation Preparation

Managed a variety of client sites on East coast with focus on overall growth and development of existing relationship.  Worked in conjuction with Senior Management, Business Development and Application Development on the development and utilization of service application created to increase client/ or production efficiency.


  • Provided technical support and training to clients regarding proper product usage and to ensure greater customer satisfaction
  • Excelled with minimal supervision maintaining strong commitment to company and colleagues
  • Increased revenue stream through the identification of client's needs with the implementation of internal application efforts while incorporating value-added services necessary to ensure customer satisfaction
  • Established and developed new contacts and relationship with client, thereby generating additional sales and revenue by 32%
  • Documented detailed procedures specific to client's implementation of proprietary software applications
  • Supported marketing effforts of the company with the various client sites by introducing future products and related features
  • Mentored staff of seven (7) to maximize prodcutivity and efficiency, ensuring stable work environment and low turnover rates


Sep 1998 - Dec 2002


Saint Joseph's University