Download PDF

Work experience

Sep 2010Present

Front of House Manager

Grand Hotel Swansea,4* Hotel

*  Reporting to General Manager

* To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments

*  Recruiting professional staff

*  Maintain positive and effective communication between the reception team and the housekeeping team

*  Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised

*  Maintain strict security procedures within department, reporting any potential risks to the General Manager

*  Co ordinate with Head Chef to make sure the kitchen is well stocked, by ordering the daily supplies

*  Ordering bar supplies to maintain appropriate stock levels.

*  Preparing daily sales reports

*  Cash handling ,conductingstock control, cost control and cash control

*  Preparing Duty rosters and scheduling the staff in various departments.

*  To carry out Duty Management functions as required.

Jul 2009Sep 2010

Restaurant Manager

Rose Indienne Fine Dining Indian Restaurant

*Organizing marketing activities, such as promotional events and discount schemes;

*Preparing reports at the end of the shift/week, including staff control, and sales;

*Coordinating the operation of the restaurant during scheduled shifts;

*Managing staff throughout their shift and providing them with feedback;

*Responding to customer feedbacks;

*Ensuring that all employees adhere to the company's uniform standards;

*Advising customers on menu and wine choice;

*Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

*Maintaining high standards of quality control, hygiene, and health and safety;

*Checking stock levels and ordering supplies;