- Mineral Point US-MO
- [email protected]
Having over 10 years of award-winning experience in developing solutions to drive both small companies and market leaders to success, I am uniquely qualified to make a major impact on your bottom line because of my successes in both Database Administration and Project Management. Business revolves around data, and provides all tiers the ability to make sound decisions, both strategically and operationally. And having broad experience in multiple industries, I bring a fresh perspective to streamlining your technology. I am experienced in all aspects of database administration, including planning and creating databases, as well as maintaining the confidentiality, integrity and access of them. My ability to coordinate and implement security measures to protect your databases can save your organization tens of thousands of dollars or more in potential damage. I have controlled multiple projects up to $3M annually, applied leading-edge technologies, and possess extensive troubleshooting experience in fast-paced, deadline oriented environments. But the cornerstone to my success has been my intense focus on the customer, coupled with an enormous work ethic. Let’s have a conversation about what my abilities can do for you.
Customer Focus - Understands that an enhanced customer experience directly affects a business’ bottom line. Currently performs testing to assist in the acquisition of billion dollar clients, and holds key contributor role in a department that generates $10M+ in compliance revenue annually. Advances corporate image by constantly exceeding the customer’s expectations, steering maintenance renewals, which account for 58% of total revenue. Recently, was directly responsible for a $60K, 5-contract renewal through exemplary support. Volunteered to overhaul information access system, reducing customer support response time from 1-2 days down to mere seconds.
Problem Solving -Consistently succeeds where others have failed. Solved a client issue within 1 hour that 3 consultants could not resolve for 6 months, at a cost of >$50K. Additionally, solved an issue for a Sales Engineer within an hour that resulted in $450K in contract renewals. Learned to install, use and develop a new database within 3 weeks to successfully assist in selling a $30K contract. Developed a solution to an intranet issue for a Fortune 100 client through working 10 support tickets within 2 weeks, resolving an outstanding 3-month issue. Also designed an efficient system that decreased customer’s report creation time by up to 75%.
Work Ethic - With a Project Management background, will do whatever it takes to get the job done. Maintains top performance in every aspect of current position, including #1 in total number of resolved customer support cases while maintaining a 98% Service Level Objective percentage. In addition, published the most knowledge based articles – 600 out of 1000 – of 25 Support Engineers. Also received the most “10 out of 10” CustomerSat ratings worldwide for current employer, significantly contributing to the company receiving MarketTools’ ACE Award.
Customer Focus - Consistently exceeds customers' expectations. Completed a home two months ahead of schedule. Reduced project completion time by 15%. Was the main point of contact for customers and contractors. Directed all customer and contractor meetings. Expanded business by creating sales opportunities from communications with customers.
Problem Solving - Never satisfied with the status quo. Completed a home two and half months ahead of schedule at the customer's request. Took a hands-on approach and implemented measures to improve processes and productivity. Increased profitability of projects through more efficient processes and creating sales opportunities whenever the opportunity was presented.
Work Ethic - Wore many "hats". Knows the importance of the big picture. Served as a sales person to directly increase project profitability and increase sales opportunities for new projects. Reduced home completion time by three weeks through highly efficient processes. Increased the price of a home by 20% through sales opportunities in customer meetings. Created a 60 page manual describing all project manager processes and duties.