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A confident and dedicated IT support professional. Certified IT Project Manager.

Qualified as a Microsoft Certified Systems Administrator with over 13 years of experience

in Information Technology sector. Excellent work ethic recognized by all employers.

Work experience

March 2016Present

Senior Data Center Engineer

SAP (through Insight Enterprises)
Jan 2013Apr 2013

IT Consultant - Data Center Operations Lead


Overview    Provided IT consulting services on PETCO’s new Distribution Center network infrastructure project.

Job functions

- Support local IT team in Distribution Center network installation project.

- IDF’s and AP’s installation, cabling and troubleshooting.

- Desktops and IP phones roll-out.

- Servers installation and configuration. RAID.

- Troubleshoot Desktop Hardware, Operating System and Application problems.

- Work with vendors\ contractors on project deliverables.

May 2011Sep 2012

"Hands-on" IT Project Manager \ Data Center Administrator

Affiliated Central


- Worked on new facility's network infrastructure planning and implementation.- Managed Data Center installation project. - Build Data Center (26 racks) and Bridge Room for a large Call Center.- Supervised a team of data and alarm cable installers.- Managed a team of desktop support technicians on desktops roll-out project. - Oversaw consulting team on deliverables for AV project.- Participated in planning and implementation of virtual network infrastructure (VMware).

Nov 2009Apr 2011

Systems Administrator – Computer Resources

Nyack Public Library

Overview      Focuses on providing Network Infrastructure Services, Systems Administration and Desktop

                        Support. Participated in moving entire network to the Library's new building. 

                        Most recent project - Server Room relocation.

Job functions                       

- Administer Library's Windows-based network environment.

- Windows 2003 Server: Active Directory / Group policy / DHCP / DNS.

- Install and configure Library-specific platform and application (Deep Freeze, EnvisionWare).

- Server and Desktops maintenance, upgrade and repair.

- APC Smart UPS installation and configuration (4 units).

- APC Automatic Transfer Switch installation and configuration (2 units).

- Netgear Prosafe Smart Switch installation and configuration (4 units).

- Involved in wireless network planning and implementation, Wireless Controller installation.

- Install wireless access points throughout new building.

- Anti-virus and Anti-Spyware Solutions.

- Network Backup.

- Cabling.

May 2007Jul 2009

Regional Systems Administrator \ Business Support Analyst

SmartStream Technologies

Overview        Global IT team lead for NY-based office (50 users) and US-region client's sites.                          Responsible for configuring, deploying and maintenance of various technologies 

                          managed by the IT department. Successfully managed new office infrastructure

                          installation project and reduced mobile communication costs by 24K annually.

                          Completed servers upgrade project and reorganized server room to meet network

                          standards and temperature requirements. Participated in Global IT meetings in UK and

                          Europe and handled (as a host) monthly IT Team conference calls.

                          Implemented the use of Motion Tablet portable computers for users in Sales Department.

                          Extensive technical hands-on and troubleshooting skills were employed to design,

                          manage and troubleshoot the regional office IT infrastructure.

Job functions

- Administer Windows 2003 Servers: Active Directory /Trust /Group policy /DHCP /DNS.- Performed Server build, administration, patching and apply group policy.- Servers tuning/upgrade, Hardware, Software and Application problems. - Maintain scheduled backup jobs, review nightly jobs for completion status, restore data as requested.- Troubleshoot Desktop Hardware, Operating System and Application problems.- Blackberry handheld provisioning and full life-cycle support with BES administration.- Troubleshoot Laptops, Tablets, Printers, Fax, Scanners.- Lotus Notes clients installation, configuration and support.- Support secure Virtual Private Network (VPN).- Wireless Network /access points installation, troubleshooting and support. Air cards.- Make decision for purchases of new equipment and services,   work with various vendors for procurement.- Inter-office security systems administration.- Create and maintain technical documentation and inventory of all Hardware resources.- Work closely with the global IT team to provide end-user support and issue resolution   Worldwide (trouble ticket creation, tracking and resolution).- Promote a positive work environment by maintaining professional interactions with management,  co-workers and clients.

Aug 2000Oct 2006

Desktop Support Specialist (2000-2002), Backup Administrator (2002-2004), Systems Administrator (2005-2006).

Track Data Corporation & Track ECN

Overview      Manage and support production environments in the Primary Data Center as part of 24/7

                        operations. Operate and monitor Operations Department jobs, backups and reports

                        generation. Active Directory administration. Level 2 troubleshooting of systems in the event

                        of service interruption. 150 users (Windows2000/XP Pro), 100+ servers' environment

                        (mixed: Windows2000/2003, some NT4). Started as Desktop Support Specialist, within two

                        years promoted to Backup Administrator, last position worked as Systems Administrator. Job functions

- Maintenance of Microsoft Windows based systems and support in its continued development. - Monitor, report and maintain all systems (100+ servers) at business-defined levels.- Manage daily backup operations, backup servers, maintenance and upgrade. - Administer Active Directory and DHCP, Windows updates for server level assignments and app's. - Software and hardware evaluation, deployment and upgrade.- Remote networks administration via DameWare. - Troubleshooting Windows OS and Hardware issues.- OS migration project. - Servers racking /cabling- Lotus Notes mail clients installation and troubleshooting.- Process and distribute daily reports related to stock market.- Ghost imaging desktops (direct and by creating bootable Ghost images on CD-R).- As a member of the Operations Department division, participate in creating operation efficiencies   in the area of process, documentation, general system administration.- Batch programming for repetitive administrative tasks.

Apr 2000Aug 2000

IT Consultant

Transaction Information Systems

Overview      Primary responsibilities included installation and testing software for AT&T/IBM transition

                        project.Job functions

- Troubleshoot TCP/IP configurations issues for end users on corporate network. - Setting up users workstations, installing 3rd party and in-house applications.- Setting up users home desktops and laptops for VPN / dial-up connection to company's network via

  RAS. - Setting up clients computers to access remote servers via SafeNet SoftRemote.- Network Printers installation, setup and troubleshooting.- Lotus Notes mail clients setup.

Feb 2000Mar 2000

IT Consultant

CRIS BLAER Asset Management

Overview      Participated in Trading Floor relocation project.Job functions

- User support

- CAT-5 Cabling. - Installation, troubleshooting and maintenance desktops and printers at new location. - Multi-screen video adapters installation.

Oct 1999Jan 2000

Field Technician

PROLIANT Consulting Group

Overview      Was involved in a Government Project on replacement \ upgrade computers and equipment

                        in New York State facilities. Job functions

- Installed Windows 98 and NT 4.0 OS and software. - Network printers' setup. - Hardware/Software configuration. - Batch programming for repetitive administrative tasks. - Local technical assistance for end-users. - Documentation and Inventory.




Data Center project