Norsuhana Binti Susah

Human Resources/Administrative

Work History

Work History
Aug 2015 - Sep 2015

Executive Operation Department

Selangor Human Resources Development Centre(SHRDC)
  • Administers the manual ordering for long term courses
  • Administers daily classrooms and lab’s needs, such as stationery
  • Monitors and administers students welfare
  • Checks on all certificates issued
  • Manages Learning Management Systems, ensuring student particulars are correctly keyed in
  • Administers and manages students attendance list and assessments results
  • Administers and compiles students portfolio
  • Prepares students allowance report for payment process
  • Administers and manages students on job training
  • Track and ensure students employability
  • Ensure all governance requirement are followed
  • Prepares and submits reports according to requirement
May 2015 - Aug 2015

Human Resources Recruitment -Internship

Selangor Human Resources Development Centre SHRDC
  • Builds applicant sources by researching and contacting community services, colleges, recruiters, media, and internet sites; providing organization information, opportunities, and benefits, maintaining rapport.
  • Determines applicant requirements by studying job description and job qualifications.
  • Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
  • Screening and sorting candidate resume in job street Malaysia
  • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
  • Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews.
  • Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
  • Manages organization program by conducting orientations, monitoring program, and advising participant/candidate on training and coaching.
Dec 2013 - 2015

Operator/Customer Services

  • Provide customer with information about products or services
  • Respond to customers’ complaints and resolve their issues
  • Take payment in exchange of items sold
Jun 2012 - Aug 2012

Sales Assistance

Ana Farihah Boutique
  • Find out the customer's needs, recommend, select and help locate the right merchandise
  • Describe a product's features and benefits
  • Count money, sort charge slips and balance monies
  • Maintain sales records
Jul 2011 - Mar 2012


Econsave Cash & Carry

Store Clerk

  • Accept delivered packages and ensure proper amount is inside.
  • Unload merchandise.
  • Mark items with identifying codes, such as price, stock, or inventory control codes.
  • Stock shelves with unpacked items.
  • Ensure label is clear and visible.
  • Help customers fill orders.
  • Compute price of merchandise.
  • Keep records of sale.
  • Replenish inventory.
  • Replace damaged or missing products.
  • Work with sales people on inventory and orders.

Office Clerk

  • Complete and mail bills, contracts, policies, invoices, or checks
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Answer telephones, direct calls and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
  • Assists with the preparation of the performance review forms
  • Performs payroll/ Handling staff queries regarding payrolldirect link to HQ at Pandamaran,Klang
  • Preparation of employee contracts and letters of offer
  • Co-ordination and management of workers compensation.
  • Petty cash management
Dec 2010 - Jul 2011

Production Operator

Western Digital Operation
  • Operate equipment safely and effectively for production processing.
  • Ensure that equipment is maintained in good and safe working condition.
  • Provide assistance to junior operators in their assigned responsibilities.
  • Work under the guidance of Supervisor to perform and complete the assigned duties in timely manner.
  • Follow safety procedures and company policies for equipment operation.
  • Maintain the work area clean, safe and organized.


Jan 2009 - Dec 2010

Sijil Tinggi Persekolahan Malaysia

SMK Sungai Kapar Indah

CGPA : 2.34

Jan 2004 - Dec 2008

Sijil Pelajaran Malaysia

SMK Tengku Idris Shah



Student Management System(SMS)
IBM SPSS statistics 22
Microsoft Word,Excel,Power Point


2015          SHRDC representatives -Career/program fair under Talent Corp Malaysia

2014          Participate -Explorace under subject negotiation skill

2013          Participate -UNISEL Cycling For Syria

2012          Sponsor Team -UNISEL Lawatan Rumah Anak Yatim

2012          Participate -UNISEL Walk of Hope