Norman Lau

Norman Lau


Seeking a position with a growing organization where I can make a positive impact on a community, and experience long term career growth.



Relevant Coursework.

•Interpersonal Communication

•Economy and Society

Excellent verbal and written communication skills from having frequently given presentations to large audiences.

Proficient in Chinese (Cantonese) ,computer skills and extensive exposure to Microsoft Word, PowerPoint, Excel, and Outlook Applications.

Public speaking, organizational, and communication skills

Team building, project management, and systems analysis

Ability to interact empathetically with a wide variety of cultures. Fluent in Cantonese and English. Learning Mandarin.

One year of successful management with UCR Dining Services, supervising as many as 20 people each work shift.

Hardware - Basic PC upgrades/repairs, Network cabling, connectivity troubleshooting, hard drive recoveries, component level replacements

Operating Systems and Networking - Windows XP, Windows Vista, Most previous versions of Windows. Mac OS


-Developed a website for a local realtor that aided customers in identifying suitable property online.

-Was made supervisor of an underperforming department and challenged with making it more efficient.

-Received recognition for exceptional work ethic in every job I have had the privilege to work at.,

Work History

Work History
Oct 2008 - Present

Community Engagement Specialist

Youth Action Project

•Academic Support & Youth Development – Provide tutoring, mentoring, and supportive services at San Bernardino City Unified School District high schools. 

•Community Outreach – Participated in National Days of Service and community-benefit events and workshops. Programmed presentations within the community, local college campus outreach to recruit members, locating community-based organizations and projects requiring assistance, planned & facilitated quarterly community-benefit events and National Days of Service, recruited and managed volunteers for specific events, and maintaining volunteer training materials.

Apr 2005 - Nov 2007

Student Floor Supervisor

UCR Dining Services

•Conducted facility training to all new service, culinary, and cashier workers. Developed leadership and team building skills and was given various performance recognition awards.

•Composed student employee recognitions, gaining much exposure to the facilities and operations of the UCR Commons.

Jan 1998 - Aug 2004

Office Assistant

Lucky Homes Realty

•Conducted research and performed data analysis, giving me a good perspective on accounting methodologies

•Assisted with administrative tasks such as budget review, was given increased responsibilities and recognition for a job well done.


Sep 2004 - Jun 2009

Bachelor of Arts

University of California, Riverside



Community Emergency Response Teams

Citizen Corps

Adult CPR

American Red Cross

First Aid

American Red Cross