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Writing and editing experience includes: web copy, emails, internal newsletters, press releases, corporate video scripts, speeches, presentations, brochures, and news, feature and travel articles.    
Content Management - Account Management - Project Management - Content Development - Marketing Strategy - Public Speaking / Facilitation - Event Production - Graphic Design        

Work experience



Mills Communications Group

  • Provided all copywriting for website redesign of nonprofit organization Friends of the Children.
  • Helped discover and communicate organization's core stories and narratives.
  • Edited and revised existing sections in order to clarify messaging.


  • Used content management software/Product Studio to create and manage web content for the U.S. subsidiary of the Microsoft Partner Network portal, working with a production team from Allyis.
  • Create and edit content for a variety of Microsoft groups, including Ready-to-Go Marketing, Microsoft Platform Ready, and Microsoft Community Connections.
  • Communicate with clients, designers and production team to ensure clear communication, client satisfaction, and timely completion of projects.
  • Work closely with agency production and design teams to produce deliverables that meet or exceed client expectations.
  • Provide community management for Microsoft Platform Ready social media platforms (Facebook, Twitter). Use social media tools like Hootsuite, Facebook Insights, and Bitly to create content and track performance.
  • Ensure that all processes and procedures are completed, quality standards are met, and that projects are completed on time and on budget.


Microsoft (via Mactus Group)
  • Coordinated internal and external communications for marketing initiatives, promotions and awareness campaigns.
  • Produced marketing collateral, including hotsheets, Outlook email templates and PowerPoint slides.
  • Coordinated all aspects of Microsoft participation in several partner events, including planning, budgeting, and content deliverables. Worked with multiple internal stakeholders and external vendors.
  • Managed newsletter content and content changes to Microsoft U.S. Partner Portal.


Microsoft Corporation (via Resolute Solutions)

  • Collaborated with senior management to develop concepts for new marketing initiatives.
  • Produced copy and format design for launch of new website and marketing flyers.
  • Facilitated preparation and production of over 150 live webcasts for Microsoft Academy.
  • Managed projects with middle and senior-level Microsoft management from around the world.
  • Organized project timelines and meeting schedules.
  • Facilitated conference calls and acquired deliverables for webcast sessions.
  • Revised, edited and reformatted PowerPoint decks and training manuals.



  • Led preparation and production of corporate video distributed to international sales team.
  • Interviewed subject matter experts (SMEs), wrote and edited video script.
  • Acted as presenter and co-director on day of video shoot.
  • Supervised video editing, graphic design and premiere of video at training conference.
  • Produced internal report detailing a newly-developed business solution.


Rick Steves’ Spain Guide

  • Wrote and edited original articles for PBS and NPR travel show host Rick Steves.
  • Reviewed business establishments, restaurants, tourist attractions and destinations.
  • Researched, revised and updated event listings and pertinent tourist information.


Bachelor of Arts

University of Washington


Haley Church

"As soon as we interviewed Norman, I knew he was going to be both easy to place and a real client pleaser. I'm happy to say - I was right. Norman is a bright, capable person who does everything that's asked of him with a smile. He's organized and communicates effectively with his superiors and team. I'm delighted to recommend Norman."

Eldan Goldenberg

“Norman did a great job of helping NWETC get our online training program going. His combination of technical knowledge and understanding of what a training session needs were just what we needed, and he wrote us clear and helpful reports that guided our decision-making. NWETC still uses the webconference system that Norman recommended and helped us to set up, and online training is becoming a valuable way for us to reach a wider audience.”

Terrie Holmes

"For the Microsoft Academy, Norman worked with a variety of presenters, adapting to shifting timelines, diverse styles, and a wide range of technical issues. He was also involved in various special projects and was especially passionate about marketing projects, and his contributions were highly appreciated. Norman would be a valuable asset to an organization."

Erica Mills

“Norman wrote all the content for Friends of the Children of King County's soon-to-be-launched website. With very little guidance and a whole lot of random ideas for various sources, he was able to distill everything down so the site tells a consistent and compelling story. Norman did a truly outstanding job on the project. I can't wait to work with him again!”

Heidi Hutchinson

“Norman was very engaged in class and asked lots of good questions. He was diligent about his assignments and showed commitment to growing his knowledge base in public relations.”


Computer Skills

Microsoft Office Suite, LiveMeeting, SharePoint, Photoshop,

SFX, Audacity, Final Cut Pro, Moviemaker, InDesign

Language Skills

Spanish (advanced)

Japanese (beginning)


Experienced and effective communicator with a talent for uncovering an organization's core stories and a passion for communicating those stories through clear and consistent messaging.

Efficient, detail-oriented problem solver and troubleshooter with a proven ability to manage and motivate teams, oversee diverse projects from inception to completion, and deliver a high level of client satisfaction.

Spanish speaker with a wealth of experience working in international and multi-cultural settings and for global companies including Microsoft and Hewlett Packard.