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Work experience

Mar 2013Present

Sr. Manager Customer service

AMLAK FINANCE PJSC, Emaar Business Park, Dubai-UAE

Responsible for the preparation of revenue reports
Monitoring and analyzing customer satisfaction reports and surveys
Maintaining all supporting MIS
Keeping track of handover of properties in various projects
Coordinate with developers for snagging and inspection appointments,
Monitoring and following up with property’s service fees, land registration fees and processes.
Close coordination between departments to ensure smooth flow of property handover, new business/ sales
Record and review property management cases.
Prepare staff incentive proposals
Additional Duties
CPV (Customer Point Verification) Business Solution Delivery.
Representing CSR (Corporate Social Responsibilities) department.

Sep 2008Mar 2013


Attracted potential customers by answering product and service questions; suggesting information about other products and services.
Exhibited a professional, customer service oriented attitude whereby my performance makes a positive impression of the company to callers & walk in customers.
Handled customer queries about in-house financial products
Keeping track of new & existing customers
Reviewed files, records, and other documents to obtain information to respond to requests.
Tracked & Record customers and developers documents including confidential Documents and security cheques.

Jan 2005Sep 2008

Executive Secretary to CEO& President

ARY Digital TV Network, Media City, Dubai-UAE

Scheduled meetings and arrange conference rooms.
Alerted manager about cancelations or new meetings.
Managed travel and schedule.
Handled information requests.
Prepared statistical reports.
Managed spreadsheets.
Greeted and receive visitor.
Provided administrative and clerical support to departments or individuals.
Prepared confidential and sensitive documents.
Coordinated office management activities.
Determined matters of top priority and handle accordingly.
Prepared agenda for meetings.
Helped prepare office budget.
Planed events and volunteer activities.
Maintained office procedures.
Coordinated travel arrangements; prepared itineraries; prepared compiles and maintained travel vouchers and records.
Operated office equipment, such as photocopy machine and scanner.
Coordinated committees and task forces.
Relayed directives, instructions and assignment to executives.
Received and relay telephone messages.
Directed the general public to the appropriate staff member.
Maintained hard copy and electronic filing system.
Signed for UPS/Fed Ex/Airborne packages.
Prepared correspondence and stuff mail into envelopes.
Arranged for outgoing mail and packages to be picked up.


2 years Higher National Business Diploma from Edexcel, (Pearson, London UK.)
American High School Diploma (GED)


Customer Service
Strong Financial Products & Consumer awareness
Good organizational and planning skills
The ability to work on multiple projects at one time
The ability to work under pressure and to deadlines
Good attention to detail and accuracy
Strong MIS & IT  skills including Advanced Excel abilities
Quality Focus
Problem Solving