Noor Usmah Nasiman

  • Singapore Yew Tee
Noor Usmah Nasiman

Guest Service Executive


Confident , Fast-Learning Individual Who Enjoys Seeing Smiles

Work History

Work History
Mar 2014 - Present

Guest Service Executive

Ibis Hotel (Bencoolen)

●  Provides guests with assistance at the front desk alongside a speedy check in and check out for the 538-rooms hotel.

●  Gives 100% guest satisfaction by providing informative and genuine hospitality to uphold the known service of the hotel and branding.

●  Handles cashiering duties with care and precise paperwork for a smooth-sailing process in the finance department.

●  Introduces membership to each guest during check in to recognize guest of company brand and its benefits.

●  Ensures the needs and problems of guests are met by the" 15 minutes of service" which is part of company policy.

●  Manages proper handling of baggage and sorting into the luggage room provided. 

Dec 2013 - Mar 2014

Customer Service Call Center

ITE (Choa Chu Kang)

●  Answers inquiries by clarifying desired information; researching, locating, and  providing full information for customer satisfaction.

●  Uses different techniques and styles of approach of conversing to different target audiences.

●  Builds strong rapport and trust between concerned parents and students with the institute.

Apr 2013 - Jul 2013

Customer Service Advisor

Samsung Mobile (Jurong Point)

●  Relates and show empathy to customers while resolving the issue efficiently and effectively.

●  Attended courses that enhance personal charisma, physical outlook and defining correct speech to use in customer service.

●  Maintains composure with patience and assures firm agreement between the company and customer.

Jun 2010 - Mar 2011

Fun Ambassador

Sentosa (4D Magix, Merlion, Images Of Singapore, Songs Of The Sea)

●  Various tasks given in different departments and ensuring guest satisfactory everytime.

●  MC duties such as at the start and end of rides.

●  Basic cashiering at the reception counters and redeeming coupons/vouchers for  customers.


Mar 2011 - Mar 2013

Diploma In Visual Communication

Nanyang Polytechnic
Jan 2007 - Jan 2011

O Levels

Yusof Ishak Secondary



Opera PMS

Adobe Photoshop CS4/5/6

Microsoft Powerpoint 2010

Microsoft Word 2010

JDS Wake Up Call System


●  English

●  Malay

●  Conversational Chinese


●  Socializing

●  Travelling

●  Fashion