Guest Service Executive
Ibis Hotel (Bencoolen)
● Provides guests with assistance at the front desk alongside a speedy check in and check out for the 538-rooms hotel.
● Gives 100% guest satisfaction by providing informative and genuine hospitality to uphold the known service of the hotel and branding.
● Handles cashiering duties with care and precise paperwork for a smooth-sailing process in the finance department.
● Introduces membership to each guest during check in to recognize guest of company brand and its benefits.
● Ensures the needs and problems of guests are met by the" 15 minutes of service" which is part of company policy.
● Manages proper handling of baggage and sorting into the luggage room provided.