Printing tool Download PDF

Sajaratul Aida Mohd Kefli

Hotel Management / Operations

Summary

Hotel management, organizational and planning skills, plus strong problem-solving skills
A committed, highly motivated, and keen to learn new skills and gain knowledge with enthusiasm
Ability to multi-task in a fast-paced environment, work under pressure, shifts, travel and relocate
Computer literate: MS Office, Adobe, and internet applications

Work experience

20112015

Cashier cum Waitress at F & B Service Sutera Harbour

Sutera Harbour Hotel and Resort

Skills

Attentive, Interpersonal Skills

Check with customers to ensure that they are enjoying their meals and take action to correct any problems

Present menus to patron and answer questions about menu items, making recommendations upon request

Serve food or beverage to patrons and prepare or serve specialty dishes at tables as required

Explain how various menu item are prepared, describing ingredients and cooking methods

Trustworthy

Prepare checks that itemize and total meal costs and sales taxes

food or beverage to patrons and prepare or serve specialty dishes at tables as required......

Assist host or hostess by answering phones to take reservations or to go orders and by greeting,seating and thanking guests....
Bring wine selections to tables with appropriate glasses and pour the wines for customers....
Escort customer to their table....
Describe and recommend wines to customers....
Roll silverware, set up food stations or set up dining area to prepare for the next shift or for large parties....

Clean tables after patrons have finished dining...

Education

20042005

Sijil Pelajaran Malaysia (SPM)

Passed

Text Section