Follow Client Centric Collections Process by working Debt Manager Queues for and Savings Account Excess, Current Account Dormant & Home Loans Arrears and VAF Arrears on Vertigo
Nedbank RRB Credit Risk
Executive Cheque Accounts, Vehicle and Asset Finance
Assessing and managing ongoing credit risk on Small Business and Private Banking, Cross Border and Executive Cheque Accounts, Vehicle and Asset Finance, Home loans and Business Savings accounts. Identifying risk taking appropriate action on accounts to minimise potential loss to the Bank.
May 2008 - Sep 2012
Call Agent-Home Loans Collections
Call Agent-Home loans Collections Reason for leaving: Growth and Development Customer services. Telephonic communication with the client. Educating the client on the product. Obtaining a promise to pay(ptp). Updating of clients details. Loading of debit orders Identifying trends and discourse Rehabilitating clients account. Retaining clients. Attending to queries sent via fax and email(Home Loans Help Mailbox). Referring clients to the relevant department. Dealing with client queries via fax. Typing out of Arrears Letters, Salary Stop Order Letters and Arrangement Letters and printing out of Bond Statements as per the client's request. Assisting with walk in clients. Assisting in my· Team Leaders absence.
Standard Bank Limited
Jul 2006 - May 2007
Collections Agent-Credit Card Collections
Collections Agent-Credit Card Collections Reason for leaving: Growth and development Job functions Telephonic communication with a client. Educating the client on the product. Obtaining a promise to pay(ptp). Updating of clients details. Loading of debit orders. Customer services. Rehabilitating clients account. Requesting statements for the client. Retaining client.