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nomphelo jabavu

14 Canterbury Road Buffalo Flats

Work experience

Dec 2016Dec 2016

Ticket Cashier

CHASE Fest East London
  • I was responsible for selling tickets to the general public from arena,whilst providing general information to event patrons

July 2016Present

Volunteer

Trinity Methodist Church Soup Kitchen
  • I volunteer my services and assisted church members with the running of the soup kitchen once on a weekly basis by preparing/serving light meals to the less fortunate.
Feb 2016May 2016

Waitress

Buccaneers Pub and Grill
  • My duties were performing the essential first step of meet/greeting customers & escorting them to their tables
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
  •  Prepare checks that itemise and total meal costs and sales taxes.
  • Lastly providing personalised, courteous and friendly service that exceeds expectations.

Jan 20142016

Marketing Representative

Ironman Triathlon Event
  • I volunteered my services prior to and during the tournament where I
    was placed at the Garden Court Hotel-the base location for athletes.
  • My duties included assisting with the promotion/marketing of the event.
    Registration of athletes and attending to their accommodation queries
Nov 2014March 2015

Intern

East London Museum
  • Assisting in preparation for special events.
  • Cashier duties at front office desk and performing exceptional customer service greet,direct and actively assist visitors.
  • Route calls to correct division/department and preparing workstation.
  • Administering client database and issuing out correct invoices.
  • Compiling monthly visitor statistics under the supervision of my front
    office supervisor/manager.
  • Switching lights on/off at the museum.
Jun 2014Jun 2014

Volunteer Student Assistant

Ntlhakohlaza Travel Agency & Ubabalo Travelling Promotions
  • Assisting & supporting travel agents in their daily tasks including
    administration work.
  • Perform analysis of travel costs & provide estimates to group or student
    travels.
  • Prepare & provide travel itinerary to visitor & travelers.
    Telephone bookings and liaising with clients.
Mar 2013Apr 2013

Volunteer Student Assistant

Holy Hill Bed & Breakfast
  • Assisted with administration duties which included handling
    inquiries,reservations,cancellations as well as issuing guest confirmation
    letters.
  • Front office reception duties which entailed providing guests with
    information of on-site facilities & tourists spots in surrounding areas.
  • Setting up conference facilities and discussing menu with resident chef.
Mar 2013Apr 2013

Volunteer Student Assistant

Holy Hill Bed & Breakfast
  • Assisted with administration duties which included handling
    inquiries,reservations,cancellations as well as issuing guest confirmation
    letters.
  • Front office reception duties which entailed providing guests with
    information of on-site facilities & tourists spots in surrounding areas.
  • Setting up conference facilities and discussing menu with resident chef.

Education

Present

Currently enrolled for BA Communication Sciences Degree

University of South Africa, East London, Eastern Cape

Majors: Communication Contexts and Applications; Integrated Organisational Communication; Foundations in English Language Studies; Community,Society and Inequality in a Globalised World and Ethical Information and Communication Technologies

20112014

National Diploma Tourism Management 

Walter Sisulu University

Majors: Tourism Development; Management; Financial Management; Personeel Management and  Media and Public Relations and Destinations

20062010

Matric

Greenpoint Senior Secondary School

Subjects: English Home language; Afrikaans First Additional Language; Tourism; Hospitality Studies; Business Studies and Mathematical Literacy

CERTIFICATE

Mar 2012Apr 2012 

Galileo

Travelport South Africa

Notable achievements

Entrepreneur of the Year (2014)

  • I was the overall winner/award recipient for my business concept –a proposal for a public   relations business as well as for the most outstanding presentation &   exhibition   at the annual WSU Tourism Business Conference and Exhibition.
  • Panelist/ Adjudicator (2014): WSU BTech Student Research Proposals/Presentations.I was appointed as a panelist to assist in assessing and evaluating Tourism Management 4th year student’s research proposals and tourism development ideas

skills

  •  Fluent in speaking,reading and writing three South African official languages namely English,Afrikaans and Xhosa which allows me to accommodate vast customers and colleagues in language.
  • Interpersonal : I enjoy working in a teamwork driven environment as it exudes professionalism that allows  us to communicate effectively by building long- lasting relationships.Furthermore through volunteering  experiences I have learnt a great deal of adapting to different types of people in many settings resulting in more flexibility and understanding on my part
  • .University has groomed me well in critical thinking & problem solving skills, which I have the desire to commit & prioritise my time in understanding a customer's needs & wants.

  • Oral Communication gained through many presentations and business associations as expo gained the highest marks for best presentation overall at Tourism Exhibition expo.

  • Computer : I developed  computer literacy through a university module end-user computing and further skills in  Word , PowerPoint and basic Excel improved during the course that I took and in which computer literacy and the application of theory was of prime importance.

     

references

Available upon request

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