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nomphelo jabavu

36 Somerset  Street

Work experience

Dec 2016Dec 2016

Ticket Cashier

CHASE Fest East London
  • I was responsible for selling tickets to the general public from arena,whilst providing general information to event patrons

July 2016Present

Volunteer

Trinity Methodist Church Soup Kitchen
  • I volunteer my services and assisted church members with the running of the soup kitchen once on a weekly basis by preparing/serving light meals to the less fortunate.
Feb 2016May 2016

Waitress

Buccaneers Pub and Grill
  • My duties were performing the essential first step of meet/greeting customers & escorting them to their tables
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
  •  Prepare checks that itemise and total meal costs and sales taxes.
  • Lastly providing personalised, courteous and friendly service that exceeds expectations.

Jan 20142016

Marketing Representative

Ironman Triathlon Event
  • I volunteered my services prior to and during the tournament where I
    was placed at the Garden Court Hotel-the base location for athletes.
  • My duties included assisting with the promotion/marketing of the event.
    Registration of athletes and attending to their accommodation queries
Nov 2014March 2015

Intern

East London Museum
  • Assisting in preparation for special events.
  • Cashier duties at front office desk and performing exceptional customer service greet,direct and actively assist visitors.
  • Route calls to correct division/department and preparing workstation.
  • Administering client database and issuing out correct invoices.
  • Compiling monthly visitor statistics under the supervision of my front
    office supervisor/manager.
  • Switching lights on/off at the museum.
Jun 2014Jun 2014

Volunteer Student Assistant

Ntlhakohlaza Travel Agency & Ubabalo Travelling Promotions
  • Assisting & supporting travel agents in their daily tasks including
    administration work.
  • Perform analysis of travel costs & provide estimates to group or student
    travels.
  • Prepare & provide travel itinerary to visitor & travelers.
    Telephone bookings and liaising with clients.
Mar 2013Apr 2013

Volunteer Student Assistant

Holy Hill Bed & Breakfast
  • Assisted with administration duties which included handling
    inquiries,reservations,cancellations as well as issuing guest confirmation
    letters.
  • Front office reception duties which entailed providing guests with
    information of on-site facilities & tourists spots in surrounding areas.
  • Setting up conference facilities and discussing menu with resident chef.
Mar 2013Apr 2013

Volunteer Student Assistant

Holy Hill Bed & Breakfast
  • Assisted with administration duties which included handling
    inquiries,reservations,cancellations as well as issuing guest confirmation
    letters.
  • Front office reception duties which entailed providing guests with
    information of on-site facilities & tourists spots in surrounding areas.
  • Setting up conference facilities and discussing menu with resident chef.

Education

Present

Currently enrolled for BA Communication Sciences Degree

University of South Africa, East London, Eastern Cape

Majors: Communication Contexts and Applications; Integrated Organisational Communication; Foundations in English Language Studies; Community,Society and Inequality in a Globalised World and Ethical Information and Communication Technologies

20112014

National Diploma Tourism Management 

Walter Sisulu University

Majors: Tourism Development; Management; Financial Management; Personeel Management and  Media and Public Relations and Destinations

20062010

Matric

Greenpoint Senior Secondary School

Subjects: English Home language; Afrikaans First Additional Language; Tourism; Hospitality Studies; Business Studies and Mathematical Literacy

CERTIFICATE

Aug 2017Sep 2017

Diploma in Digital Marketing

Shaw Academy
July 2017Jul 2017

SA Tourism Specialist

South African Tourism
Sep 2016Present

Project Management Project Feasibility and Lifecycle

Alison Courses
Dec 2015Sep 2016

Safety & Health Committee /Team Member

Occupational Safety & Health Training Oregon
Oct 2015Oct 2015

Advanced Online First Aid

John Furst First Aid
Mar 2012Apr 2012 

Galileo

Travelport South Africa

Notable achievements

Entrepreneur of the Year (2014)

  • I was the overall winner/award recipient for my business concept –a proposal for a public   relations business as well as for the most outstanding presentation &   exhibition   at the annual WSU Tourism Business Conference and Exhibition.
  • Panelist/ Adjudicator (2014): WSU BTech Student Research Proposals/Presentations.I was appointed as a panelist to assist in assessing and evaluating Tourism Management 4th year student’s research proposals and tourism development ideas

skills

  •  Fluent in speaking,reading and writing three South African official languages namely English,Afrikaans and Xhosa which allows me to accommodate vast customers and colleagues in language.
  • Interpersonal : I enjoy working in a teamwork driven environment as it exudes professionalism that allows  us to communicate effectively by building long- lasting relationships.Furthermore through volunteering  experiences I have learnt a great deal of adapting to different types of people in many settings resulting in more flexibility and understanding on my part
  • .University has groomed me well in critical thinking & problem solving skills, which I have the desire to commit & prioritise my time in understanding a customer's needs & wants.

  • Oral Communication gained through many presentations and business associations as expo gained the highest marks for best presentation overall at Tourism Exhibition expo.

  • Computer : I developed  computer literacy through a university module end-user computing and further skills in  Word , PowerPoint and basic Excel improved during the course that I took and in which computer literacy and the application of theory was of prime importance.

     

references

Available upon request

Text section