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nomphelo jabavu

21 Marina Hills Keam Road Baysville

Work History

Dec 2016Dec 2016

Ticket Seller

CHASE Fest East London

I was responsible for selling tickets to the general public from arena,whilst providing general information to event patrons

Aug 2016Nov 2016

Learner Driver Apprentice

Coega Driver Training Program
  • Attended the driver  programme in order to achieve the desired outcome of a designated and licensed driver at the end.
July 2016Present

Volunteer(part-time)

Trinity Methodist Church Soup Kitchen
  •  I volunteered my services and assisted church members with the running of  the soup kitchen once on a weekly basis by preparing/serving light meals to the less fortunate.
Feb 2016May 2016

Waitress

Buccaneers Sports Pub & Grill
  • My duties were  performing the essential first step of meet/greeting customers & escorting them to their table including serving food & beverage to guests according to service procedures. Lastly providing personalized, courteous and friendly service that exceeds expectations. 
Jan 2014Jan 2016

Marketing Representative

Ironman Triathlon Event
  • I volunteered my services prior to and during the tournament where I was placed at the Garden Court Hotel-the base location for athletes.
  • My duties included assisting with the promotion/marketing of the event.
    Registration of athletes and attending to their accommodation queries
Nov 2014Mar 2015

Tourism Intern

East London Museum
  • Assisting  in preparation for special events.
  •  Cashier duties at front office desk and performing exceptional customer service greet,direct and actively assist visitors.
  • Route calls to correct division/department and preparing workstation.
  • Administering  client database and issuing out correct invoices.
  • Compiling monthly visitor statistics under the supervision of my front office supervisor/manager.
  •  Switching lights on/off at the museum.
Jun 2014Jun 2014

Volunteer Student Assistant(part time)

Ntlhakohlaza Travel Agency & Ubabalo Travelling Promotions
  • Assisting & supporting travel agents in their daily tasks including administration work.
  • Perform analysis of travel costs & provide estimates to group or student travels.
  • Prepare & provide travel itinerary to visitor & travelers.
  • Telephone bookings and liaising with clients.
Mar 2013Apr 2013

Hospitality Intern

Holy Hill Bed & Breakfast
  • Assisted with administration duties which included handling inquiries,reservations,cancellations as well as issuing guest confirmation letters.
  • Front office reception duties which entailed providing guests with information of on-site facilities & tourists spots in surrounding areas.
  • Setting up conference facilities and discussing menu with resident chef.

Education

2006210

Grade 12

Greenpoint Secondary School

Completed matric

Certifications

Sep 2016present

Project Management - Project Feasibility and Life Cycle Course

ALISON Courses
Dec 2015September 2016

Safety & Health Committee/Team member

Occupational Safety & Health Training Oregon
Oct 2015Oct 2015

Advanced Online First Aid

John Furst First Aid
Mar 2012Apr 2012

Galileo 

Travelport South Africa

Notable achievements

Entrepreneur of the Year (2014)

  • I was the overall winner/award recipient for my business concept –a proposal for a public   relations company called En Masse as well as for the most outstanding presentation &          exhibition   at the annual WSU Tourism Business Conference and Exhibition.
  • Panelist/ Adjudicator (2014): WSU BTech Student Research Proposals/Presentations.I was appointed as a panelist to assist in assessing and evaluating Tourism Management 4th year student’s research proposals and tourism development ideas

skills

  • I am very fluent in speaking,reading and writing three South African official languages namely English,Afrikaans and Xhosa which allows me to accommodate vast customers and colleagues in language.
  • I enjoy working in a teamwork driven environment as it exudes professionalism that allows  us to communicate effectively by building long- lasting relationships with our customers.
  • University has groomed me well in critical thinking & problem solving skills, which I have the desire to commit & prioritise my time in understanding a customer's needs & wants.
  • Oral Communication- skill gained through many presentations and business associations as expo gained the highest marks for best presentation overall at Tourism Exhibition expo.
  • Microsoft Proficient in Powerpoint,Outlook,Word and Excel

references

Available upon request