Nombulelo Ngwilikane

Work History

Work History
Apr 2005 - Present

Grant Administrator

South African Social Security Agency

Enquiry management (Telephonically and Walk-ins)

Complete front office grants applications and capture on the system

Co-Ordinating Re-Registration project of all beneficiaries who receive a Social Grant

Co-Ordinating the service point

Prepare Presentations and Proposal writing.

Arrange and Co-Ordinate meetings and workshops with stakeholders

Draft submission and reports for the large amounts

Records Administration

Log all calls for the front office officials in the ICT help desk

General Administrative support to the office and to the service points

Provide Support to Re-Registration sites

Quality checking the work that has been done by other officials

Complete and process claims with regards with Supply Chain

Verifying the work that has been done by other officials and give feedback to clients

Maintenance enquiry and processing of grants

Re-instating lapsed grants

Doing intake register

Document management

Arrange clients accordingly

Address clients in the waiting room

Q-walker- determine client needs, check clients documents to confirm reason for visit

Follow up on enquiries and referrals

Screening- Interview the client and issue required documents

Scrutinising all documents for correctness

Completion of application forms and captures them on the system (SOCPEN)

Supervise 5 officials in the Re-Registration project

Draft and submit POE for the Re-registration

Monitor late comings and absenteeism

Monitor daily production stats and report to the team leader

Check the completeness of grant application form and issue a receipt

Check if all required documents are signed and submitted

Verify the means test and approve or reject the application

Supervise and Coordinate FCG Review Project

Draft and submit POE for FCG Review project

Supervise and resolve system error cases

 

Apr 1996 - May 2016

Presiding officer

Independent Electoral Committee

Ensure presence in the training classes on the fixed dates by DEO/RO

On the day of voting , Presiding officer should take a round and know periphery of 200 metres

Declaration before commerce of the Poll.

Brief important points to be remembered before the commencement of the poll

Mar 2011 - Apr 2012

Acting Supervisor

South African Social Security Agency

Supervise 5 officials in the Re-Registration project

Draft and submit POE for the Re-registration

Monitor late comings and absenteeism

Monitor daily production stats and report to the team leader

Check the completeness of grant application form and issue a receipt

Check if all required documents are signed and submitted

Verify the means test and approve or reject the application

Supervise and Coordinate FCG Review Project

Draft and submit POE for FCG Review project

Supervise and resolve system error cases

Oct 2000 - Dec 2000

Invigilator

Department of Education

To prepare examination room and monitor pupils

To maintain a proper conduct in the classroom

Ensure a calm environment which will ensure the best opportunity to focus for the pupils.

Jan 1996 - Dec 1996

Administration Assistant

Haw & Inglis

Capturing of employee overtime

Handling switchboard for incoming and outgoing calls

Take messages

Forward calls to the appropriate divisions

Handle incoming and outgoing faxes

Filing and Photocopying

Education

Education
Feb 2015 - Nov 2015

Btech Public Management

Cape Peninsula University of Technology

Degree obtained:                                 B Tech Public Management

Duration:                                             1 year (part time 2015)

Subjects passed:                                  Public Management Project 1

                                                            Research and Information Management 4  

                                                            Public Policy Management                       4

                                                            Strategic Public Management       4

                                                            Government Relations                 4

            Strategic Public Human R

Feb 2010 - Nov 2014

University of South Africa

Major subjects:                     Public Financial Management

                                                 Public Human Resources Management

                                                                                                            

Other subjects:                      Management of Information, Policy studies, Public Finance & Procurement Management 

 

                                                            Program Management & Public Management Practice

Year finished:                                     2014

Duration:                                             4 years

Certifications

Certifications
Sep 2009 - Sep 2019

Security Clearance Certificate

National Intelligence Certificate

Level of Confidential Certificate

Aug 2003 - Aug 2003

Certificate

South African Management Development Institute

Excellent Customer Care

Jan 1996 - Dec 1996

Senior Certificate

Department of Education

Matric Certificate

Portfolio

Skills

Skills
8
Different fields
  • Computer literacy (SOCPEN, GroupWise, MS Word, MS Excel, MS Outlook and PowerPoint)
  • Interpersonal skills and listening skills
  • Oral and written communication skills
  • Office Administrative skills
  • Presentation skills
  • PAIA & PAJA
  • Database management skills
  • Public Financial Management Act (PFMA) and National Archives Act
  • Problem solving, decision making and conflict resolution skills
  • Team management skills
  • Planning skills
  • Filing skills
  • Performance Management
  • Organisational skills
  • Staff leadership
  • Interaction with people at all levels
  • Service orientation
  • Time management
  • Working well under pressure

Working as a team as well as individual