Enthusiastic, creative and highly motivated Account Executive Professional with over 10 years of experience within the hospitality and tourism industry.  With core competencies in a variety of areas including but not limited to event management, contract negotiations, hospitality planning, customer service and client services.

Work experience

Work experience
Jun 2013 - Jan 2016

Account Executive

GES, Formerly Travel Planners, Inc
Account Executive onPeak/.-New York, NY z Established hotel and travel programs for national city-wide trade shows, conventions and conferences. z Conducted market research, analyze proposed hotel group contracts and aggressively negotiate favorable terms for client. z Assisted event affiliates with securing hotel function space, space logistics and contract review. z Negotiated and managed room block inventory for multiple national city-wide trade shows, forecast sales trends and future room usage needs to maximize room block allotments for over 50, 000 rooms on peak per year. z Managed and mitigated any hotel contract related potential financial liabilities(i.e. attrition, concessions). z Prepared and reported on detailed weekly and post-event summaries covering room sales, exhibitor participation, and historical performance of overall event and individual hotels. z Traveled to and staffed on-site service desk at convention center providing customer assistance where needed. z Marketed housing program to attendees thru targeted email broadcasts and personal visits to key exhibitor companies. z Organized and participated in pre-conferences with hotel staff and show management. z Built and maintained valuable relationships with both hotel communities and show management.
Jun 2012 - Jun 2013

Sales Manager

Hampton Inn Times Square
Sales Manager North, New York, 300 rooms property z Successfully booked groups with a focus on SMERF Markets thereby achieving and surpassing quarterly goal z Solicited and qualified new business to maximize profitability and increase brand exposure thereby achieving personal and team revenue goals. z Responded to incoming RFP's in a timely manner in order to maximize new hotel business. z Participated in weekly REVMAX meetings to evaluate property performance, segmentation and forward booking pace. z Effectively communicated and coordinated guests request with other departments to ensure guest satisfaction. z Conducted site tours with potential group and tour and travel operators.
May 2011 - Jun 2012

Sales Coordinator

Hotel LOLA
Sales Coordinator New York, 290 room's boutique hotel z Provided support to the sales team in executing contracts, proposals, and correspondence z Successfully booked a 538 room night group worth $68k in revenue in the first quarter. z Participated in weekly sales strategy meetings to evaluate STR property performance, segmentation and forward booking pace. z Conducted site tours with potential group and corporate clients such as Altour, NYC & Company and Jetsetter z Assisted as needed with hotel and sales related functions, parties and blitzes such as the hotel's launch party and corporate client functions
Sep 2008 - May 2011

Guest Service Agent

Hampton Inn Times Square
Guest Service Agent North, New York City, 300 rooms property zGreeted, registered, and assigned rooms to guests z Handled confidential information, including guest records, with a high degree of integrity z Promptly and effectively dealt with guest requests and complaints z Answered and routed calls as appropriately and took guest messages with accuracy z Responsible for cash drawer contents and transactions during shift


2007 - 2008


Johnson & Wales University

Hospitality and Tourism with a concentration in Event Leadership

2003 - 2007


Johnson & Wales University

Hospitality Management

1999 - 2001


Berkeley College

Hotel & Restaurant Management

Technical Knowledge

OnQ Property Management System, Opera, Delphi, Meeting Broker, Proficient in Microsoft Office, Windows XP, Mac, Basecamp, TeamGantt, Fogbugzand Wufoo Forms.


Phi Theta Kappa; Golden Key International Honor Society