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Summary

Enthusiastic, creative and highly motivated Account Executive Professional with over 10 years of experience within the hospitality and tourism industry.  With core competencies in a variety of areas including but not limited to event management, contract negotiations, hospitality planning, customer service and client services.

Work experience

Jun 2013Jan 2016

Account Executive

GES, Formerly Travel Planners, Inc
Account Executive onPeak/.-New York, NY z Established hotel and travel programs for national city-wide trade shows, conventions and conferences. z Conducted market research, analyze proposed hotel group contracts and aggressively negotiate favorable terms for client. z Assisted event affiliates with securing hotel function space, space logistics and contract review. z Negotiated and managed room block inventory for multiple national city-wide trade shows, forecast sales trends and future room usage needs to maximize room block allotments for over 50, 000 rooms on peak per year. z Managed and mitigated any hotel contract related potential financial liabilities(i.e. attrition, concessions). z Prepared and reported on detailed weekly and post-event summaries covering room sales, exhibitor participation, and historical performance of overall event and individual hotels. z Traveled to and staffed on-site service desk at convention center providing customer assistance where needed. z Marketed housing program to attendees thru targeted email broadcasts and personal visits to key exhibitor companies. z Organized and participated in pre-conferences with hotel staff and show management. z Built and maintained valuable relationships with both hotel communities and show management.
Jun 2012Jun 2013

Sales Manager

Hampton Inn Times Square
Sales Manager North, New York, 300 rooms property z Successfully booked groups with a focus on SMERF Markets thereby achieving and surpassing quarterly goal z Solicited and qualified new business to maximize profitability and increase brand exposure thereby achieving personal and team revenue goals. z Responded to incoming RFP's in a timely manner in order to maximize new hotel business. z Participated in weekly REVMAX meetings to evaluate property performance, segmentation and forward booking pace. z Effectively communicated and coordinated guests request with other departments to ensure guest satisfaction. z Conducted site tours with potential group and tour and travel operators.
May 2011Jun 2012

Sales Coordinator

Hotel LOLA
Sales Coordinator New York, 290 room's boutique hotel z Provided support to the sales team in executing contracts, proposals, and correspondence z Successfully booked a 538 room night group worth $68k in revenue in the first quarter. z Participated in weekly sales strategy meetings to evaluate STR property performance, segmentation and forward booking pace. z Conducted site tours with potential group and corporate clients such as Altour, NYC & Company and Jetsetter z Assisted as needed with hotel and sales related functions, parties and blitzes such as the hotel's launch party and corporate client functions
Sep 2008May 2011

Guest Service Agent

Hampton Inn Times Square
Guest Service Agent North, New York City, 300 rooms property zGreeted, registered, and assigned rooms to guests z Handled confidential information, including guest records, with a high degree of integrity z Promptly and effectively dealt with guest requests and complaints z Answered and routed calls as appropriately and took guest messages with accuracy z Responsible for cash drawer contents and transactions during shift

Education

20072008

M.B.A

Johnson & Wales University

Hospitality and Tourism with a concentration in Event Leadership

20032007

B.Sc

Johnson & Wales University

Hospitality Management

19992001

A.AS

Berkeley College

Hotel & Restaurant Management

Technical Knowledge

OnQ Property Management System, Opera, Delphi, Meeting Broker, Proficient in Microsoft Office, Windows XP, Mac, Basecamp, TeamGantt, Fogbugzand Wufoo Forms.

Affiliations

Phi Theta Kappa; Golden Key International Honor Society