John Colucci

Summary

I have over 17 years of experience in a data center environment, specializing in Systems Operations and Support with diverse experience having worked for several Fortune 500 firms. 7 years of experience working with the UNIX/ AIX platform (last used in 2007).  Spent several months in an IP Flooring / Networking role building data centers, always supported more than 30 machines at any given time.  He has an AS in Computer Information System and also a certificate in Client Server Systems.  Strong analytical/problem solving skills and customer service/end user support skills along with the ability to amicably work with others.  Can obtain a secrete to top secrete clearance for government work

Work History

Work History

System Admin

Qwest Technologies

(Multiple Data Centers)Title: VERITAS NET BACKUP SYSTEM ADMIN AND IP FLOORING

• Provided on-site shift coverage support to include trouble monitoring, ticket management, UNIX, Windows, and VERITAS Net backup support for system users.• Troubleshot and resolved problems between LAN, DSL and netback 24x7• Resolved and followed up on trouble tickets according to SLA. Monitored backup platform to ensure successful completion of backup and restore jobs. • Data Center Facility equipment support such as PDUS, UPS, HVAC, Generator, and fire panels • VERITAS Net Backup Operations and administration. • Systems - Windows, F5, Unix IBM Running Cross Connects• Fiber connection understanding Fluke device to find connection Issues.

Oct 2008 - Jun 2011

Contractor

Peak Systems

Title: SUBCONTRACTOR - Dell / HP on Call• System Support, networking and system administration • System Support for Federal Government on call, Clean / Wipe JP Morgan • Computers for Distribution when need it, Computer Maintenance for multiple Company's and PC support for different sites.

Jul 2010 - Nov 2010

System Admin - contractor

PEAK SYSTEMS

Title: SUBCONTRACTOR (3month contract)Anthem Blue Cross and Blue Shield Well-Care Insurance

• System Support, networking and system administration• System Support for Anthem Blue Cross and Blue shield (Well-Care insurance, Clean / Wipe and salvage systems for dispo) • Computers for Distribution when need it Enterprise Wide, Computer Maintenance PC support for different Departments.

Feb 2008 - Sep 2008

TECHNICAL OPERATIONS SPECIALIST (TOS)

IKON Document Solutions

• Supported resource for Hartford office using Scan-To File (S2F). • Worked with LDS sales and operations to complete requests for S2F post processing • Converted data to major Lit support software per client request • Manipulated Data to include bates capture; file renaming and Load file conversion from one Lit support program to another. • Non - IKON CD import conversions. • Custom load files not able to be created using S2F working with IPRO, summation, and Summation Concordance, E-Discovery.

May 2006 - May 2007

System Admin

At&T

• System Administration and support of UNIX, Red Hat, Apache/Tomcat, Tandem-Nonstop, Websphere, Windows NT/2000)• Provided monitoring and application support, production support and development support environments for Enterprise Application Services and Cingular customers • Scheduled and ran jobs in UNIX using $universe and Tandem using Tivoli, Prognosis and Net backup) • Troubleshot issues with various internal groups including Websphere, Tandem, UNIX/Linux, Windows, Safe Com, And XYGATE)• Followed processes and procedures when resolving or escalating issues.• Conducted process audits and root cause analysis to improve productivity and quality. • Prepared detailed technical documentation• Created LSA every week and using the Tandem HP OpenView as a ticketing system. • Detected errors in Windows, UNIX and other OS's. Used HP OpenView to detect system errors. Documented all errors and resolutions• Monitored system activity and Run batch jobs using $universe in Solaris, HP-UX, and AIX.• Monitored Citrix servers for Off-shore personal in Puni and Norda India for any issue and escalate to upper management for connectivity and load balance of the service.• Diagnosed and resolved Mainframe Architecture Design and Midrange Architecture Design issues• Monitored Prognosis for CPU, TCP/IP; expand lines and disk packs on the Tandem, Web sphere and SQL and Oracle database for performance.• Maintained HTML and Java Applets for Cingular and AT@T systems and report back to the developer on the error and outcome of problems.• Checked EMS logs to see if there any problems to diagnose problems with TCP/IP lines and application that support those lines.• Reset password and checking status in Safe Com and xygate with other utilizes to make it safe for users and prevent overloading of the services.• Troubleshot different types of system between Unix cron netback $uverse, Tandem Netback with Tivoli, and Prognosis and other Netback sources

Jan 2006 - Mar 2006

Tandem System Admin

Sungard

Title: CUSTOMER SUPPORT TECHNICIAN TIER 1 AND 2 SUPPORT• Provided Tier 1 and 2 supports to SunGard's customers. • Ensured customer installations met agreed upon Service Level Agreements (SLA). • Developed, maintained, and manage relationships with assigned customers. • Consulted with customers in the design and implementation of customer architectures. • Assisted Customer in the physical layout and installation of SunGard's secure cabinets on HP Non Stop Systems. • Ensured physical system and facility infrastructures are within operational parameters. • Monitored and troubleshot Tivoli and Prognosis Netback function and escalation• Primarily responsible for monitoring customer applications and SunGard's operational architecture through a Network Operating Center (NOC) environment.• Responded to alarms and system errors in accordance with SunGard polices and procedures.

Summary of Qualifications (Continue)• Utilized technical expertise to analyzed, troubleshoot and reacted to issues requiring immediate attention on Tandem Systems. • Issued trouble tickets to 3rd level escalation team as necessary. • Maintained detailed logs regarding customer applications, security, and operational readiness. • Ensured service delivery met SunGard ISO certification requirements. • Assisted the Systems Engineer to develop and maintain LAN/WAN customer environments and systems administration support. • SunGard Pre-built ticketing software to contact online support programmers to resolve issues.• Monitored CISCO LAN/WAN, Windows and UNIX systems for performance and disruptions issues• Consulted with Midrange and Mainframe team members to diagnose problems with Tandem, Websphere, UNIX and Windows systems• Checked EMS logs to see if there any problems to diagnose problems with TCP/IP lines and application use these lines.• Monitored Prognosis for CPU, TCP/IP; expand lines and disk packs on the Tandem, Websphere, SQL and Oracle database for performance.• Reset password and checking status in Safe Com and xygate with other utilizes to make it safe for users and not overloading the services.

Apr 2005 - Jan 2006

Unix system Admin

Nestle Waters

Title: SYSTEM SUPPORT ADMINISTRATOR (Data Center)

• Server support administration of UNIX, Solaris, Red Hat, Apache/Tomcat, Windows in a 24x7 environment.• Ensured physical security and facility infrastructure are within established parameters.• Consulted customers on the design and implementation of system architectures. • Assisted the customers in the physical layout and installation of their equipment at Nestle Waters of North America HQ. • Ensured customer installations are in accordance with Service Level Agreements (SLA)• Used Active Directory for wide application that is on different systems and monitor and trouble shooting SAP and backups for different systems that are listed below• Provided Tier 1 and 2 supports to Nestle Waters of North America customers. • Developed, maintained, and managed relationships with assigned customers. • Primarily responsible for monitoring customer applications and Nestle Waters of North America operational architecture through a Network Operating Center (NOC) environment.• Responded to alarms in accordance with Nestle Waters of North America procedures. • Utilized technical expertise to analyze, troubleshoot and react to issues requiring immediate attention on UNIX, Linux, Window NT/2000/2003 and Apache/Tomcat • Completed assigned work orders in an efficient manner. • Issued trouble tickets when necessary. • Maintained detailed logs and notebooks regarding customer applications, security, and operational readiness. • Monitored and executed backups by using Data Protector by HP. • Performed Job Tasks in JSS Perform Scripts in UNIX Shell to monitor jobs that are run in JSS with Control M. • Used Active directory to setup passwords and monitor activity around the Networks and create backups for Windows environment. • Helped Programmers with the patch work and upgrades of Windows, UNIX and Solaris. • Monitored online and off lines billing software in Control M and JCL for Poland Springs.• Created and loaded backup tapes that use Perl and UNIX Shell scripting to execute backups for Solaris, HP-UX, AIX and UNIX System. • Used VERITAS Netback up for different applications and support. • Created documentation for usage in procedures, booting and loading software on different boxes, plus how to read scripts before execution. • Checked Windows servers Configuration and to understand where they are located.• Understand Mainframe Architecture Design and Midrange Architecture Design when diagnose problems• Ran backups and monitor system Performance for Solaris 6 and 7 and UNIX systems for next business day.• Monitored CISCO, Windows, and LAN and WAN lines for performance and disruptions and backing up SQL, Oracle, and Sybase database for recovery in case of lost information or tracking

Jan 2005 - Mar 2005

Franchise owner Pc repiar

Nerds to go

Title: SYSTEM SUPPORT (Franchise Owner) - Sold it

• Systems Supported (PC, Desktops, Laptops) (Windows, UNIX)• Provided On-Site Computer Support Services • Computer Repair, Computer Installations, System Analysis, Wireless • Network Integration Services, Upgrades Service and One-on-One Computer Training. • Provided Customer Support on the phone in my Surrounding Area using PC Any ware• Backing up systems - UNIX, NT, Windows 2000, Windows XP before repairing system. • Loaded and Configured network and Wireless connection for (Windows and Linux systems).• Worked with SEO, Key words Submittal, Dream weaver Cs3 and Front Page with Web 2.0

Feb 1994 - Dec 2004

Tandem System Admin

Nasdaq Stock Market

Data Center

  • System Administration of Tandem - nonstop, UNIX, AS6400, AS2200, Windows Servers, Silo, Solaris, IQMS, MQ series and Super Montage Clustering)
  • Supported functional Tandem Integration systems, Testing and Production Environment.
  • Tested systems that are used for the testing of software releases to be implemented in the production environment.
  • Created documented procedures for installing new applications for weekend testing.
  • Responsible in Control and monitor the operations of Computer Hardware systems Monitoring minicomputers, networks of personal computers (PC'S), and mainframes, ensuring efficient use.
  • Maintained operating records such as machine performance and production reports.
  • Supported Programmers on Weekend Testing and putting back production systems and creating and performing backups in UNIX, Tandem, and NT systems.
  • Performed basic system problem determination using Tandem utilities such as TEDIT, FUP, PUP, PERUSE, SCF, SPOOLCOM, TAPECOM, PATHWAY, NETBATCH, RDF. TMF, Enscribe, and other tuning scripts assisted system support staff with SYSGENS, hardware configurations and operating software changes.
  • Responded efficiently to customer inquiries by serving as an interface between customer and hardware/software vendors.
  • Managed service by using internal resources and vendors.
  • Ran UNIX and NT backups on Production and Testing Systems
  • Revived Systems from Weekend Testing.
  • 24x7x365 on call support rotation, supporting first, second and third shift for disaster recovery and update information for testing.
  • Used and Configuration of Prognosis and using Tivoli.
  • Used Win Runner to help create a Company Automation Net batch for online / offline system.
  • Checked transfer rate with RDF and TMF configuration for transferring data across platforms.
  • Cross training on Solaris 5 and Unisys 2200 and Unisys6400 operation in a Windows environment.
  • Projects Help the installation with IQMS and MQ series on Tandem Non Stop Systems
  • Project installs application that supports Super Montage Clustering of Application.
  • Monitored San, TCP/IP, and CTCI (Computer to Computer) for vendors (HP, MCI and World com etc.)
  • Understood Mainframe Architecture Design and Midrange Architecture Design when diagnose problems
  • Consulted with Midrange and Mainframe to see where the problem on (Tandem, UNIX, Windows and Unisys)
  • Helped perform measure and Tuning for system on Weekend testing and UAT testing for clients on weekend
  • Reset password and checking status in Safe Com and xygate with other utilizes to make it safe for users and not overloading the services. Control Management for UAT testing for safe com for users outside for temporary access to the system to check data thru TMF and RDF.
  • Used HP Open View to find problems and detect where the problems are coming from and inform and escalate the problems to programmers and higher management, also detect and Configure using UNIX and other resources including monitoring tape backup errors running on different types of system around the USA
  • Used HP open view for rebooting 16 production nodes between 12 to 16 CPUs and drives until it they migrated to HP Open View thru the Web so they will not get Disconnects when monitoring errors.
  • Cross trained on AS400 - AS6400 for 1 year utilizing tools and how to create JCL scripts
  • Additional Skills

Education

Education
Jan 2003 - Jul 2005

Associate

Naugatuck Valley Technical School

·SQL Visual Basic Object-Oriented Programming Using C++ Cobol Network infrastructure Systems Analysis and Design Network Systems Advanced Network Systems Servicing & Support of LANS VB & ASP.Net Web Programming, VMWare installation and Configurations

Jun 2003 - Jul 2005

Certificate

Naugatuck Valley Techncal School

·SQL Visual Basic Object-Oriented Programming Using C++ Cobol Network infrastructure Systems Analysis and Design Network Systems Advanced Network Systems Servicing & Support of LANS VB & ASP.Net Web Programming, VMWare installation and Configurations

Oct 1998 - Mar 1998

Certificate

Computer processing Institute

data entry certificate

References

References

Kerry Mosdale

Joe Medrek

pat hill

George Quinn

Dennis Salto

Wayne Thompson

David Colletta Colletta

Kakasaheb lodhe

Greg Rowe

Deanna Uldall

Irina Kuonqui Kuonqui