To obtain a challenging position that will provide opportunities for continued professional growth and development.I am a highly educated, well-rounded individual with top-level leadership skills and abilities, and am capable of performing any task.
Jun 2007 - Present
Executive Team Leader
Drive Profitable Sales: Managing the day-to-day operations of the sales floor team. Making appropriate decisions to make payroll and achieve expense control. Analyzing schedules to ensure proper staffing levels.
Sales Floor Guest Experience: Managing and training team leaders to achieve sales and service; ensure service areas are adhering to the Target brand standards.
Developing and Managing Team Leaders: Evaluating performance results and implementing appropriate actions to achieve goals; holding team leaders accountable to do the same.
Mar 2002 - May 2007
Guest Care Manager
Sales and Revenue Management:Managed the same day selling strategy to maximize revenue.Supported efforts of the Sales team to achieve hotel revenue and market share goals.
Financial Management: Managed the daily operation of the Front Office/Food & Beverage to achieve or exceed budget expectations.Monitored wages and expenses and makes ongoing adjustments as needed to achieve goals.
Operations: Managed Front Office and associates to execute the Rooms Operations Strategy in the Front Office and focuses on meeting orexceeding departmental and hotel goals.Ensured compliance with Marriott Operating Standards to maintain brand integrity.
Guest Satisfaction:Ensured services provided by the Front Office/Food & Beverage staff met or exceed guest’s expectations and builds customer loyalty through product and or service excellence.
Human Resources:Hired, developed and retained a diverse workforce to deliver excellent products and services.Created and sustained a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.