Objective

To obtain a full time or part time position as an Information Technology End-User Support Technician, Application Developer, or Simulation Developer in the Norfolk, Nebraska area.

Work History

Work History
Aug 2013 - Present

Information Technology Specialist

Dinkel Implement Co
  • IT Management/ Systems Administrator/Network Administrator
  • Computer Repair/ Maintenance/ Support
  • IT Phone Support
  • Remote Support
  • Server Management/Support
  • Website Development/ Maintenance
  • Database Entry
  • Photographic Documentation of Company Machinery Inventory
  • Set up help desk ticketing system to manage and track IT issues
  • Parts Inventory
  • Parts Delivery Driver
  • Grounds Keeper
  • Custodial Work
Jan 2008 - Present

Signal Systems Support Specialist

Nebraska Army National Guard, 110th Multifunctional Medical Battalion

Duties:

  • Serves as Communications Section Non-Commissioned Officer in Charge (Section Leader)
  • Accountable for over $1,075,000 of military equipment
  • Responsible for the health, welfare, and training of soldiers
  • Served as Information Management Officer
  • Served as Information Assurance Security Officer
  • Served as Systems Administrator
  • Served as SharePoint Administrator
  • Served as Technical Support Technician for unclassified and secret computer systems
  • Served as IT Help Desk Support
  • Performed Network Management
  • Served as a Medical Computer System (MC4) Support Technician
  • Created instructional documentation for continuity
  • Created a unit deployment website using Microsoft SharePoint
  • Trained personnel how to edit their SharePoint portal
  • Performed splicing and termination of coax, CAT 5, single mode and multi-mode fiber optics
  • Holds an Active Secret Security Clearance
  • Drug and Alcohol Prevention Non-commissioned Officer (NCO)
  • Battalion Drivers Trainer
  • Weight Control Non-commissioned Officer (NCO)
Oct 2011 - Aug 2013

Service Desk Associate

Dell Services
  • IT Support
    • IT Phone Support.
    • IT Email Support.
    • Service Desk ticket creation and escalation.
    • KBA documentation and management.
    • Use RDP and Log Me In Rescue to assist customers.
    • Subject Matter Expert on Federal Student Aid account.
    • Manage security protocol for Federal Student Aid account.
    • Subject Matter Expert on Budget Truck Account
    • Meditech, Citrix, and other medical system support  for Stellaris Health Network
    • Point of Sale IT/Systems Support for Budget Truck
  • Held Department of Education 6C Clearance (Top Secret) 
  • Trainer on Department of Education, Federal Student Aid, and Budget Truck account procedures.
  • Call Quality Auditor
Jun 2010 - Oct 2011

Liferay Website Assistant

University of Nebraska - Lincoln, Educational Media
  • Assisted users in converting content from older systems to the Liferay content management system
  • Help Desk Support for and system testing of the Liferay Portal System
  • Assisted users with system software problems
  • Work with team members to test and document system updates
  • Assisted users with general web content creation problems
Feb 2005 - Aug 2010

Website Specialist and Technical Support Specialist

University of Nebraska-Lincoln ,TRIO Programs
  • Creation and maintenance of the office's website providing information and knowledge to high school and college students
  • Collaboration with offices to establish the best layout and most up-to-date information for students
  • Website creation required considerable knowledge in HTML and CSS
  • Provided technical support to a local office and one remote office
  • Responsible for setup of new computer systems and the migration from XP to Vista
  • Used WPKG an automated software deployment system to upgrade and install programs for Windows migration
  • Oversaw user document renaming and migration process
Apr 2004 - Jan 2008

Unit Supply Specialist

Nebraska Army National Guard, 110th Multifunctional Medical Battalion

Duties:

  • Unit Supply Clerk - Completing multiple inventories of units equipment
  • Nuclear Biological Chemical Representative
  • Assisted in weapons inventory and issue
  • Trained on property accountability computer system (PBUSE)
  • Assisted in Command and Control Inventory Inspection

Education

Education
Aug 2011 - Present

Bachelors of Science

DeVry University Online

DeVry University's bachelor's degree program in Game and Simulation Programming (GSP) prepares graduates to make an impact in the private and public video game and simulation software industry. Master the coding languages, visual design principles, and software methods used in the development of video games, crime scene reconstruction, corporate training software, and more.

Transferred from UNL to DeVry

Aug 2003 - May 2011

Bachelors of Science

University of Nebraska - Lincoln

The Bachelor of Science degree in Computer Science requires 125 credit hours. Computer Science majors are required to take 45 credit hours of computer science, 16 hours of mathematics, and 12 hours of natural science. With the mathematics courses that are required for a Computer Science degree, a minor in mathematics is easily obtained with the addition of one course. However, computer science majors are encouraged to choose a second Plan A minor, consisting of 17-25 hours, designed to allow the student to identify with some academic area outside computer science.

Technology Summary

Systems:

  • UNIX, Windows 95/Me/2000/XP/Vista/7/8, Linux Mint/Ubuntu, Cisco IOS.

Languages:

  • Visual Basic, SQL, HTML, PHP, CSS, C, C++, Java, LaTeX, VHDL, Dark GDK, DirectX.

Software:

  • Microsoft Visio, Microsoft Office, Microsoft Visual Studio ,MS SharePoint, Lotus Notes, Eclipse, Notepad++, LyX, Open Office, Adobe Dreamweaver, Adobe Flash, Liferay, WPKG, Game Maker 8, Unreal Development Kit Editor, Autodesk 3DS Max 2010.

Certifications

Certifications
Mar 2012 - Mar 2022

Amateur Radio | Technician Class

FCC
Sep 2008 - Present

Networking

Baghdad Signal University | US Army
Mar 2008 - Present

VSAT

Baghdad Signal University | US Army
Dec 2004 - Present

Unit Supply Specialist | MOS 92Y

US Army
Jun 2009 - Present

Signal Support Systems Specialist | MOS 25U

High-Tech Regional Training Site | US Army

Interest

  • Computer Simulation
  • Artificial Intelligence
  • Gaming
  • Amateur Radio
  • Digital Photo Restoration
  • Martial Arts (Taekwondo)

References

References

Logan MacDonald - Fiserv / Network Administrator

(402) 405-4700

Matt Field - 110th MMB / Signal Officer

(402) 525-8447

Rob White - Vet's Team/Homeland Security/General Clerk II

(402) 202-5039

Steven Jacobs - Council Bluffs Police Officer

(402) 679-5792 Past S-6 OIC, works nights,leave message.

Top Secret

DOE